Multi-Unit Travel Plaza Director: Growth & Service

Applegreen Stores; West Unity (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible schedules

Paid time off

401(k) with company match

Earned wage access – Pay on Demand

Education assistance

Meal discount

Pet Insurance

Job summary

Applegreen is seeking a Plaza Director to lead a multi-million-dollar travel plaza along a major highway, driving day-to-day operations and long-term profitability. You will lead a dedicated team to deliver fast, friendly service while hitting sales and customer satisfaction targets.

The role requires strong leadership, cost control, and adherence to brand and safety standards, with a focus on staff development, collaboration with partners, and compliance with laws.

Qualifications

• 5+ years of proven success in multi-unit or big-box leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.

Responsibilities

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza adheres to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering accountability.
• Recruit, develop, and retain strong teams to maintain staffing levels across the plaza.
• Responsible for hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure goals are met and staff are properly supervised.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints professionally and promptly.
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities & Maintenance.

Skills

Leadership

People development

Communication

Cost control

Brand standards

Tools

Microsoft Office

Job description

Applegreen is seeking a Plaza Director to lead a multi-million-dollar travel plaza along a major highway, driving day-to-day operations and long-term profitability. You will lead a dedicated team to deliver fast, friendly service while hitting sales and customer satisfaction targets.

The role requires strong leadership, cost control, and adherence to brand and safety standards, with a focus on staff development, collaboration with partners, and compliance with laws.