Multi-Unit Store Manager — Guest Experience Leader

GameStop; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

GameStop in Cincinnati, OH is seeking a Store Manager to oversee all facets of store operations and drive sales performance. You will develop a high-performing team, deliver outstanding guest service, promote loyalty programs, and ensure a clean, organized shopping environment.

The role requires strong leadership, communication, and knowledge of gaming products. Ideal candidates have at least 1 year of retail management experience, 3 years of leadership or sales experience, and are proficient in

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Lead and manage store operations, including guest service, sales, and staff supervision.
• Provide best-in-class guest service and promote company programs (new title reservations, trade-ins, Pro Rewards).
• Recruit, hire, develop, and retain associates; ensure onboarding and training completion.
• Schedule staff, approve payroll, and manage time off and attendance.
• Maintain store cleanliness, organization, and merchandising per guidelines.
• Ensure Omni-Channel orders are fulfilled and inventory is accurate.
• Protect company assets through inventory control and loss prevention practices.
• Lead store team to meet or exceed sales, profit, and shrink goals.

Skills

People skills

Communication

Team leadership

Bilingual English/Spanish

Time management

Math basics

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

POS system familiarity

Job description

GameStop in Cincinnati, OH is seeking a Store Manager to oversee all facets of store operations and drive sales performance. You will develop a high-performing team, deliver outstanding guest service, promote loyalty programs, and ensure a clean, organized shopping environment.

The role requires strong leadership, communication, and knowledge of gaming products. Ideal candidates have at least 1 year of retail management experience, 3 years of leadership or sales experience, and are proficient in