Multi-Unit Spa Leader & Growth Strategist

Elase; Draper, Northern (UT, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with company match

Paid Time Off & Paid Holidays

Disability and life insurance

Employee discounts on treatments

Travel to other locations

Job summary

Elase in Draper, UT is seeking a General Manager to lead one spa location with a focus on delivering exceptional client service and driving consistent sales growth. You will champion operational excellence and empower your team with training and resources to meet service standards.

The role requires strong business acumen, P&L oversight, and experience managing high-performing teams across multi-unit settings. You will collaborate with regional leaders to achieve company goals.

Qualifications

• Bachelor's degree preferred; High School diploma required.
• 4+ years of relevant experience; hospitality/retail/spa preferred.
• 2+ years managing high-performing teams.
• Demonstrated achievement in managing a P&L, exceeding sales and KPI targets.
• Experience working with multi-unit operations in the beauty/wellness space preferred.
• Experience working with, and managing, Medical Professionals preferred.
• Proficiency in POS systems; MS Office and related software skills.

Responsibilities

• Lead a 5+ person team with diverse backgrounds of sales and medical expertise.
• Train and develop your team to operate with the highest standards of operations and client service.
• Develop the team by hosting regular 1:1 touch bases and continued training.
• Lead the team by actively being on the floor and engaging with employees to develop sales and client engagement.
• Identify high-potential team members and create an internal pipeline for advancement.
• Recruit, retain, and develop a high-performing and diverse team.
• Monitor spa goals including revenue, margins, provider sales, and client retention; coach accordingly.
• Meet and exceed financial targets (sales and KPIs) set by leadership.
• Manage all aspects of the spa’s operations: sales, customer service, admin, etc.
• Collaborate with marketing, HR, and operations to grow the business.
• Address client feedback upwards to leadership as needed.
• Stay curious and provide feedback to improve processes and policies.

Skills

Team leadership

P&L management

Sales leadership

Operations management

Customer service

POS systems

MS Office

HubSpot

Education

Bachelor's degree preferred

High School diploma required

Tools

POS systems

HubSpot

MS Office

Job description

Elase in Draper, UT is seeking a General Manager to lead one spa location with a focus on delivering exceptional client service and driving consistent sales growth. You will champion operational excellence and empower your team with training and resources to meet service standards.

The role requires strong business acumen, P&L oversight, and experience managing high-performing teams across multi-unit settings. You will collaborate with regional leaders to achieve company goals.