Multi-Unit Retail Ops & Merchandising Lead

Caesars Entertainment; Laughlin (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment in Laughlin, NV is seeking a Retail Department Manager to plan, direct, organize and manage Gift Shop, Convenience Store, Arcade, Admin Office, Retail Warehouse and vendors. You will supervise, develop staff, and execute retail concepts aligned with market research to drive sales and guest satisfaction.

The role requires strong leadership, extensive retail experience, and the ability to work flexible schedules in a casino environment while controlling costs and ensuring

Qualifications

• Five to seven years retail experience with at least 2 years in management.
• Health Card and Alcohol Awareness Card.
• Lift up to 50 lbs; push/pull up to 100 lbs.
• Bend, stoop, twist, reach and hear.
• Walk, stand for long periods and climb stairs.
• Work in hot/cold temperatures and in a secondhand smoke environment.
• Understand, read, write, and speak English.

Responsibilities

• Maintain consistent, high quality service levels.
• Supervise work units.
• Develop employees, provide excellent service to guests.
• Market products/services and implement retail concepts based on market research.
• Link casino design concepts into retail products.
• Analyze buying trends to determine product mix.
• Manage inventory levels, labor costs, and vendor relations.
• Provide training and tools for employees.
• Handle customer and employee complaints and complete monthly reports.
• Enforce all policies and procedures.

Skills

Retail management

Staff development

Customer service

Team leadership

Inventory control

Vendor negotiation

English proficiency

Job description

Caesars Entertainment in Laughlin, NV is seeking a Retail Department Manager to plan, direct, organize and manage Gift Shop, Convenience Store, Arcade, Admin Office, Retail Warehouse and vendors. You will supervise, develop staff, and execute retail concepts aligned with market research to drive sales and guest satisfaction.

The role requires strong leadership, extensive retail experience, and the ability to work flexible schedules in a casino environment while controlling costs and ensuring