Multi-Unit Operations Leader - Scale & Performance

Leap Brands; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Travel reimbursement

Full benefits package

Performance based bonus

Job summary

Leap Brands is seeking a Senior Director of Operations to oversee 6–9 full-service locations and drive excellence across all units. The role emphasizes building high-performing restaurant teams, maintaining brand standards, and delivering strong financial results in a private-equity backed growth environment.

The candidate will coach General Managers, manage P&L, and collaborate with senior leaders on strategy and rollout of new initiatives.

Qualifications

• Experience leading multiple restaurants (5–10 locations) or similar scope.
• Strong understanding of P&L ownership, forecasting, labor planning and cost controls.
• Skilled at developing leaders, holding teams accountable and creating a performance culture.

Responsibilities

• Oversee 6 to 9 full-service locations to ensure operational excellence, quality and guest satisfaction across units.
• Lead, coach and develop General Managers with focus on training, accountability and long-term retention.
• Drive strong P&L management including labor, COGS, controllables and profitability targets.
• Partner with senior leadership on operational strategy, performance initiatives and growth plans.
• Ensure brand standards, food safety and service expectations are consistently met.
• Conduct regular restaurant visits to support teams, assess performance and execute action plans.
• Support new hire onboarding, succession planning and internal development pipelines.
• Lead operational rollouts, process improvements and systems adoption across markets.
• Maintain strong communication with cross-functional partners including finance, HR, training and marketing.

Skills

Multi-unit leadership

P&L ownership

Forecasting

Labor planning

Cost controls

Leadership development

Communication

Problem solving

Operational execution

Travel readiness

Job description

Leap Brands is seeking a Senior Director of Operations to oversee 6–9 full-service locations and drive excellence across all units. The role emphasizes building high-performing restaurant teams, maintaining brand standards, and delivering strong financial results in a private-equity backed growth environment.

The candidate will coach General Managers, manage P&L, and collaborate with senior leaders on strategy and rollout of new initiatives.