Multi Unit Operations Leader

Bath Fitter; Lombard (IL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive Compensation

Full Benefits Package

Tools to Succeed

Career Growth

Job summary

A leading bathroom renovation company is seeking an Area Development Leader to oversee multiple retail locations in the Chicago area. The position involves mentoring Branch Leaders, driving sales and profitability, and ensuring operational excellence. Candidates should have over 5 years of multi-unit leadership experience and a strong background in sales and operations. This role includes a competitive compensation package with full benefits and tools for success.

Qualifications

• 5+ years of multi-unit leadership experience in sales or operations.
• Proven ability to manage budgets and drive measurable results.
• Willingness to travel weekly across the region.
• Strong conflict resolution, communication, and motivational skills
• Proficiency with technology platforms (Teams, Excel)

Responsibilities

• Drive performance against budgets and KPIs.
• Build high-performing teams by coaching Branch Leaders.
• Support hiring and succession planning for Branch Leaders.
• Lead monthly regional performance calls to drive accountability and collaboration
• Ensure Bath Fitter standards for customer experience, operations, and safety

Skills

Multi-unit leadership experience

Conflict resolution skills

Communication skills

Motivational skills

Proficiency with technology platforms

Education

Bachelor's degree in business or related field

Tools

Microsoft Teams

Excel

Job description

Area Development Leader (ADL)

Bath Fitter – Chicago, IL

We’re seeking a results‑driven leader to oversee multiple retail locations, mentor Branch Leaders, and accelerate sales, profitability, and operational excellence.

Why Join Us

• Competitive Compensation: Base salary + performance bonus
• Full Benefits Package: 100% employer‑paid medical & vision for you and your family, dental and other coverage options, 401(k) with profit sharing, paid holidays, and paid time off
• Tools to Succeed: Company vehicle, gas card, laptop, and cell phone provided
• Career Growth: Part of a company certified as a Great Place to Work® with 40 years of success and expansion across the U.S., Canada, and Europe

Region You’ll Lead

This role supports Bath Fitter retail branches in Lombard and Mokena.

• Travel expected 3 weeks each month within the region
• 1 week per month based at your home branch (must reside within the region)

What You’ll Do

Sales Growth & Profitability

• Drive performance against budgets and KPIs (Closing %, Install Budget, Lead‑to‑Estimate, P&L)
• Develop targeted action plans with Branch Leaders
• Partner on local strategies to accelerate revenue and profitability

Leadership & Coaching

• Build high‑performing teams by coaching Branch Leaders
• Identify training and development opportunities; champion a performance culture of accountability, growth, and recognition
• Share best practices across the region to elevate overall business performance

Talent & Team Development

• Support hiring and succession planning for Branch Leaders
• Participate in interviews and onboarding to ensure talent alignment
• Model Bath Fitter’s values and HR best practices

Operational Excellence

• Conduct regular one‑on‑one and group meetings with Branch Leaders
• Lead monthly regional performance calls to drive accountability and collaboration
• Ensure adherence to Bath Fitter standards for customer experience, operations, and safety

What We’re Looking For

• 5+ years of multi‑unit leadership experience (sales, operations, or related field)
• Bachelor’s degree in business or related field preferred
• Proven ability to manage budgets, coach leaders, and drive measurable results
• Strong conflict resolution, communication, and motivational skills
• Proficiency with technology platforms (Teams, Excel, etc.)
• Valid driver’s license, clean driving record, and ability to obtain a U.S. passport
• Willingness to travel weekly across the region

About Bath Fitter

Since 1984, Bath Fitter has been the #1 name in custom bathroom renovations, manufacturing and installing premium acrylic bathtubs and seamless wall systems across the U.S., Canada, and Europe. With 40 years of growth and innovation, we remain committed to quality, service, and creating exceptional customer experiences. Proudly recognized as a Great Place to Work®.

✨ Ready to lead, coach, and grow with us? Apply today and shape the future success of Bath Fitter in the Chicago region.