Manager, Field Training

GoTo Foods; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

GoTo Foods is seeking a Field Training Manager to drive training across our restaurant brands, focusing on compliance, quality, and outstanding guest experiences.

You will lead opening trainings for new locations, perform on-site assessments, coordinate travel, and collaborate with senior management to update materials and optimize operations.

This role requires 3+ years in training facilitation, a Bachelor's degree, and hands-on restaurant operations experience, with travel up to 100% as needed.

Qualifications

• Bachelor's degree in education, business, or related field.
• 3+ years of experience in training facilitation and program execution.
• Experience in restaurant operations at a supervisory or management level.

Responsibilities

• Deliver training sessions and use updated materials to ensure brand standards.
• Perform brand standard assessments and provide actionable feedback.
• Address onsite issues and support franchisees with operational needs.

Skills

Facilitation

Organization

Data analysis

Communication

Adaptability

Collaboration

Project management

Attention to detail

Education

Bachelor's degree (education, business or related)

Job description

Job Summary

As a Field Training Manager, you will be at the forefront of delivering impactful training sessions and driving operational excellence across our brands. With a focus on compliance and quality, you will ensure that our teams are equipped with the skills and knowledge to thrive. Your strategic approach and hands-on facilitation will empower teams to deliver exceptional guest experiences and uphold brand standards.

Essential Functions

• Training Facilitation and Expertise:
  • Conduct opening training sessions for new locations, ensuring adherence to brand standards.
  • Utilize updated training materials and agendas to deliver effective training.
  • Ensure compliance with food safety regulations and operational protocols during training.
  • Act as an operations subject matter expert, staying calibrated with the latest operational procedure updates to provide accurate and timely training.
• Onsite Assessments:
  • Perform brand standard assessments to ensure compliance and quality across locations.
  • Provide actionable feedback and recommendations to improve operations.
• Support and Troubleshooting:
  • Address any onsite issues and support franchisees with operational needs.
  • Collaborate with senior management to resolve complex challenges.
• Collaboration on Training Materials:
  • Support efforts to update training agendas and resources, ensuring alignment with brand standards and operational needs.
• Travel and Logistics Management:
  • Manage travel schedules and logistics to ensure timely and efficient training delivery.
  • Optimize travel plans to balance cost and coverage.

Education

• Bachelor's degree in education, business, or related field (or equivalent years of experience).

Work Experience

• 3+ years of experience in training facilitation and program execution.
• Experience in restaurant operations at a supervisory or management level, ensuring familiarity with operational processes and challenges.

Skills

• Strong facilitation skills to deliver engaging and impactful training sessions that resonate with store operations.
• Strong organizational skills to manage training logistics and ensure efficient delivery.
• Ability to analyze training data and provide insights that contribute to continuous improvement.
• Proficient in clear and effective communication to support franchisees and maintain alignment with operational goals.
• Ability to adapt training approaches to meet diverse team needs and operational environments.
• Collaborative mindset to work closely with senior managers and other stakeholders to enhance training outcomes.
• Strong project management skills with a focus on prioritization, timelines, and stakeholder communication.
• Resourceful, detail-oriented, and committed to delivering high-quality work that meets organizational goals.

CertificationsTravel Requirement

• May be required to travel up to 100% of the time.