Field Training Coordinator

Dine Brands Global, Inc.; Georgia; On-site; USD 50,000 - 65,000; Full time

Job summary

Dine Brands Global, Inc. is seeking a Field Training Coordinator to support onboarding, certification, training programs, and new restaurant openings across 128 company locations.

You will coordinate scheduling, deliver in-person and online trainings, and track progress across all sites, partnering with HR, Operations, and restaurant leaders. The role requires organizational prowess, communication skills, and travel as needed.

Qualifications

• 1–2 years of restaurant or hospitality experience.
• 1–3 years of administrative, training coordination, or HR support experience.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with LMS platforms or web-based training tools (Teams, WebEx, Adobe Connect).
• Experience supporting training programs in a multi-unit restaurant environment.
• Experience coordinating travel, logistics, or project timelines.

Responsibilities

• Coordinate scheduling, logistics, and communication for onboarding, certifications, menu rollouts, and development training sessions.
• Conduct in-person and web-based training programs, seminars, and curricula to develop both operations and soft skills of restaurant leaders.
• Track training completion, compliance, and follow-up actions across 128 restaurants.
• Assist with Certified Training Restaurant assessments by organizing documentation, scheduling visits, and maintaining records.
• Support Certified Training Restaurant leaders with trainer development, meeting agendas, and communication.
• Organize MIT onboarding logistics, training schedules, and communication between Field Training, HR, and Operations.
• Track MIT progress, certification status, and required follow-up.
• Support AU content updates, module reviews, and troubleshooting for restaurant teams.
• Run AU reports, distribute completion summaries, and flag compliance gaps.
• Coordinate NRO training logistics, including trainer scheduling, travel, materials, and communication.
• Support NRO Training Team Leaders with documentation, SOP updates, and readiness checklists.
• Maintain training materials, SOPs, manuals, and digital assets; ensure version control and distribution.
• Assist in developing or formatting training tools, worksheets, and job aids.
• Serve as a communication hub between Field Training, restaurant leadership, and Support Center teams.
• Prepare meeting notes, summaries, and follow-up documentation for training calls and workshops.
• Compile training metrics, CTR performance data, MIT progress reports, and NRO readiness dashboards.
• Identify trends and opportunities for improvement.

Skills

communication

multitasking

attention to detail

organizational skills

travel readiness

bilingual English/Spanish helpful

Tools

Microsoft Office

LMS platforms

Job description

About the Company

409 Dale Dr, Vienna, GA 31092. Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN) supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full‑service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit www.dinebrands.com.

Role Overview

The Field Training Coordinator reports directly to the Sr. Manager of Field Training and provides essential administrative, logistical, and operational support to the Field Training team across 128 company restaurants. The Coordinator ensures smooth execution of onboarding, certification, training programs, and new restaurant opening (NRO) processes, partnering closely with managers, HR, Operations leaders, and restaurant training teams.

Responsibilities

• Coordinate scheduling, logistics, and communication for onboarding, certifications, menu rollouts, and development training sessions.
• Conduct in‑person and web‑based training programs, seminars, and curricula to develop both operations and soft skills of restaurant leaders.
• Track training completion, compliance, and follow‑up actions across 128 restaurants.
• Assist with Certified Training Restaurant assessments by organizing documentation, scheduling visits, and maintaining records.
• Support Certified Training Restaurant leaders with trainer development, meeting agendas, and communication.
• Organize MIT onboarding logistics, training schedules, and communication between Field Training, HR, and Operations.
• Track MIT progress, certification status, and required follow‑up.
• Support AU content updates, module reviews, and troubleshooting for restaurant teams.
• Run AU reports, distribute completion summaries, and flag compliance gaps.
• Coordinate NRO training logistics, including trainer scheduling, travel, materials, and communication.
• Support NRO Training Team Leaders with documentation, SOP updates, and readiness checklists.
• Maintain training materials, SOPs, manuals, and digital assets; ensure version control and distribution.
• Assist in developing or formatting training tools, worksheets, and job aids.
• Serve as a communication hub between Field Training, restaurant leadership, and Support Center teams.
• Prepare meeting notes, summaries, and follow‑up documentation for training calls and workshops.
• Compile training metrics, CTR performance data, MIT progress reports, and NRO readiness dashboards.
• Identify trends and opportunities for improvement.

Skills & Requirements

• 1–2 years of restaurant or hospitality experience.
• 1–3 years of administrative, training coordination, or HR support experience.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with LMS platforms or web‑based training tools (Teams, WebEx, Adobe Connect).
• Experience supporting training programs in a multi‑unit restaurant environment.
• Experience coordinating travel, logistics, or project timelines.
• Bilingual English/Spanish helpful but not required.
• Ability to travel to support training events, CTR visits, and NROs.
• Target salary $50k–$65k depending on experience.

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

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