Multi-Unit District Leader — Growth & Guest Experience

Dunkin' | ZSC Enterprises; Dallas (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

The District Manager position at Dunkin' in the United States leads 5-7 Dunkin' restaurants, coaching Restaurant Managers, driving sales and profitability, and ensuring Brand standards to deliver an exceptional guest experience.

You will recruit and develop leaders, manage operations and costs, and partner with franchise ownership and Dunkin' Brand Field Operations while traveling between locations.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Basic financial and computer skills.
• Guest-focused with strong business acumen.
• Ability to work in a fast-paced environment and travel between restaurants.

Responsibilities

• Recruit, train, coach, and develop Restaurant Managers.
• Build a culture of accountability, teamwork, and high performance.
• Develop future leaders and maintain strong management teams.
• Ensure restaurants meet Dunkin Brand, food safety, cleanliness, and operational standards.
• Conduct regular store visits and follow up on action plans.
• Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.
• Drive sales, transactions, guest satisfaction, and loyalty.
• Understand local market and competitor trends.
• Coach teams on speed, service, accuracy, and hospitality.
• Support local marketing and sales-building initiatives.
• Manage labor, food cost, waste, and controllable expenses.
• Review sales and P&L performance and create action plans to improve profitability.
• Ensure proper cash handling and operational controls.
• Set clear goals and expectations for each restaurant.
• Analyze performance and hold managers accountable for results.
• Partner with franchise ownership and Dunkin' Brand Field Operations.
• Lead district meetings and communicate company priorities.

Skills

Leadership

Communication

Coaching

Problem-solving

Business acumen

Guest focus

Travel flexibility

Tools

Basic computer skills

Job description

The District Manager position at Dunkin' in the United States leads 5-7 Dunkin' restaurants, coaching Restaurant Managers, driving sales and profitability, and ensuring Brand standards to deliver an exceptional guest experience.

You will recruit and develop leaders, manage operations and costs, and partner with franchise ownership and Dunkin' Brand Field Operations while traveling between locations.