Multi-Unit Area Coach — Drive Growth & Team Excellence

Hospitality Restaurant Group; Town of Albion (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group, a Taco Bell franchisee, seeks an Area Coach to lead and supervise 4–10 restaurants, ensuring each RGMs meets operating plans. The ideal candidate has 5+ years multi-unit management, excels in coaching, analytics, and customer satisfaction, and can travel daily between stores with reliable transportation and a valid license.

This role offers benefits including 401(k) matching, health and dental insurance, PTO, and mileage reimbursement, with a bonus-eligible position.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Proven ability to achieve high customer satisfaction, financial performance and employee satisfaction.
• Good communication skills and strong interpersonal and conflict resolution skills.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy.
• Must have reliable transportation and valid driver’s license.
• Must be able to travel between designated stores daily.
• Background checks are run on all management employees.

Responsibilities

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the “4 Rights” in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Skills

Multi-unit management

Communication skills

Interpersonal skills

Conflict resolution

Team building

Business math

Accounting

Analytical thinking

PC literacy

Transportation

Driver’s license

Travel between stores

Job description

Hospitality Restaurant Group, a Taco Bell franchisee, seeks an Area Coach to lead and supervise 4–10 restaurants, ensuring each RGMs meets operating plans. The ideal candidate has 5+ years multi-unit management, excels in coaching, analytics, and customer satisfaction, and can travel daily between stores with reliable transportation and a valid license.

This role offers benefits including 401(k) matching, health and dental insurance, PTO, and mileage reimbursement, with a bonus-eligible position.