Multi-Store General Manager - People-First Retail Leader

Carter's Retail Inc.; New York (NY); On-site; USD 61,000 - 82,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% brand discount

Referral bonuses

Education assistance (tuition-free)

Paid time off and holidays

Professional development

Job summary

Carter’s Retail Inc. in New York is seeking a General Manager to lead two or more stores, guiding teams to deliver exceptional service for growing families.

You’ll coach teams to become brand and product experts, build talent, and advance careers while upholding inclusive, high-service standards. As a leader, you’ll drive merchandising, operations, payroll, and budgets, analyze KPIs, and ensure an omni-channel approach across locations.

Qualifications

• Minimum of 5 years of retail or related management experience leading direct reports.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A high school diploma or GED

Responsibilities

• Build a talent pipeline through networking and recruiting;
• develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in multiple locations (2 or more)
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership and supervisory skills

Computer/tech skills (Outlook, Excel)

Retail management experience (5+ years

Education

High school diploma or GED

Job description

Carter’s Retail Inc. in New York is seeking a General Manager to lead two or more stores, guiding teams to deliver exceptional service for growing families.

You’ll coach teams to become brand and product experts, build talent, and advance careers while upholding inclusive, high-service standards. As a leader, you’ll drive merchandising, operations, payroll, and budgets, analyze KPIs, and ensure an omni-channel approach across locations.