Clinic Operations Manager - Patient Care & Team Leadership

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; United States; On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Life and disability insurance

Tuition reimbursement

Immediate 401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Clinic Manager for the North Primary Care locations. This full‑time role leads operational, financial, and people-related goals, coordinating with PCPs to ensure high‑quality patient care and strong performance metrics.

The position requires a BA/BS in a relevant field or equivalent experience, plus 5 years in a medical clinic and 3 years of supervisory work. Competitive pay and comprehensive benefits are provided.

Qualifications

• BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline.
• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similar environment preferred.
• Equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
• Base pay range of $79,255-$118,884; compensation may include bonuses and incentives.

Responsibilities

• Owns operational and clinic performance for both fee for service and value based care.
• Leads people, coordinates and inspires the team and achieves results under challenging circumstances.
• Works comfortably with performance dashboards, understands KPIs, and drivers of the performance.
• Provides extraordinary customer service to all internal and external customers (including patients and other team members).
• Monitors front desk, referral scheduling, and Medical Assistant teams for efficiency and accuracy.
• Monitors patient flow from check-in through appointment to check-out; manages wait times.
• Addresses and resolves all customer-service or team member issues.
• Collaborates with team to conduct performance evaluations and disciplinary actions.
• Drives clinic success across people, service, utilization and outcomes; demonstrates ownership.
• Performs other duties as assigned.

Education

BA/BS in Healthcare Administration or Business Administration

5 years of related clinic experience

3 years supervisory/managerial experience

Job description

Duly Health and Care is seeking a Clinic Manager for the North Primary Care locations. This full‑time role leads operational, financial, and people-related goals, coordinating with PCPs to ensure high‑quality patient care and strong performance metrics.

The position requires a BA/BS in a relevant field or equivalent experience, plus 5 years in a medical clinic and 3 years of supervisory work. Competitive pay and comprehensive benefits are provided.