Client Ops Leader — Hybrid NYC Law Firm

Baltusrol Golf Club; New York (NY); Hybrid; USD 130,000 - 160,000; Full time

Job summary

Baltusrol Golf Club is seeking a Client Operations Manager for New York, NY. The role supports cross-functional teams within a leading AmLaw 100 firm, delivering high-quality client support across matters with a hybrid work arrangement (4 onsite days, 1 remote).

The base salary ranges from $130,000 to $160,000 annually, with bonus eligibility and comprehensive benefits. You will engage with internal stakeholders and external clients to optimize operations, implement workflows, and elevate the

Qualifications

• Bachelor’s degree required.
• 6+ years of client-facing financial or operational experience, preferably in professional services.
• Experience with legal billing is a plus.

Responsibilities

• Engage with clients to identify issues across matters and report to internal stakeholders.
• Serve as primary contact for client support requests from Legal and Finance stakeholders on policies, terms, budgets and accruals.
• Lead complex client challenges to resolution and drive improvements with multiple teams.

Skills

Stakeholder management

Communication

Problem solving

Team leadership

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree

Job description

Baltusrol Golf Club is seeking a Client Operations Manager for New York, NY. The role supports cross-functional teams within a leading AmLaw 100 firm, delivering high-quality client support across matters with a hybrid work arrangement (4 onsite days, 1 remote).

The base salary ranges from $130,000 to $160,000 annually, with bonus eligibility and comprehensive benefits. You will engage with internal stakeholders and external clients to optimize operations, implement workflows, and elevate the