Multi-Site Service Operations Leader

Baxter International; Downey (CA); Presencial; USD 104.000 - 143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare Insurance

401K

Paid Time Off

Parental Leave

Employee Stock Purchase Plan

Descripción de la vacante

Baxter International is seeking a Customer Service Operations Manager to lead a multi-site team and drive performance in safety, service quality, and profitability. The role partners with sales and other departments to review goals and ensure contract terms and renewals are met.

With 5+ years of supervisory experience and willingness to travel up to 30%, you will develop staff, conduct reviews, and champion continuous improvement while ensuring compliance with all regulations and SOPs.

Formación

• Bachelor’s Degree required.
• 5+ years supervisory experience in related industry.
• Ability to travel overnight and up to 30% within the assigned area.
• Proficient in Microsoft Office; Salesforce experience preferred.
• Strong communication and leadership to coach, develop, recognize and reward.

Responsabilidades

• Provide supervision, leadership, and mentoring for single and multi-site locations with 7 to 28 associates.
• Establish reputable working relationships with sales colleagues and other departments.
• Conduct biannual/annual performance reviews and develop associates.
• Achieve operational results in safety, development, customer satisfaction, and cost containment.
• Drive profitability through efficient execution of service resources and contract terms.
• Direct responsibility for Fee for Service generation and service revenue retention.
• Meet or exceed customer satisfaction metrics and present quarterly business reviews.
• Identify and resolve problems with proactive communication.
• Ensure compliance with all regulations and SOPs; lead continuous improvement.
• Build and maintain a safe work environment and lead safety initiatives.

Conocimientos

Leadership

Team development

Customer relationships

Strategic planning

MS Office

Educación

Bachelor’s Degree

Herramientas

Salesforce

MS Excel

CRM software

Descripción del empleo

Baxter International is seeking a Customer Service Operations Manager to lead a multi-site team and drive performance in safety, service quality, and profitability. The role partners with sales and other departments to review goals and ensure contract terms and renewals are met.

With 5+ years of supervisory experience and willingness to travel up to 30%, you will develop staff, conduct reviews, and champion continuous improvement while ensuring compliance with all regulations and SOPs.