Hospitality Ops Lead - Team Performance & Service

BaxterStorey UK; United States; Remote; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Birthday holiday

Volunteer days

Maternity leave (24 weeks)

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Zusammenfassung

BaxterStorey UK is seeking an Operations Support Manager to oversee the smooth running of operations across a BaxterStorey area. You will lead a team of support staff and implement strategies to improve efficiency and service quality.

The role requires strong leadership, organisational and communication skills with a focus on customer satisfaction and compliance with standards. You will drive continuous improvement and collaborate with sales and development plans.

Qualifikationen

• Proficiency in using relevant software applications and tools.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent organisational and problem solving skills, with a keen attention to detail.
• Superior interpersonal skills and confident with others.
• Great administrator skills.
• Proven experience in operations management, preferably in a support oriented role.
• Monitor managers, conduct appraisals, and develop plans.
• Conduct regular team meetings and communicate targets and information.
• Utilise restaurant development and marketing plans.
• Implement BaxterStorey standards effectively.
• Assist sales team in exploring opportunities.
• Ensure customer focus and exceed expectations.
• Maintain strong client relationship and prompt service.
• Ensure compliance with regulations and procedures.
• Conduct risk assessments and maintain records.
• Maintain equipment and follow procedures.
• Attend relevant training and promote environmental initiatives.
• Adapt to changing needs and exceed expectations.
• Present food according to standards.
• Conduct client review meetings.
• Follow recruitment and training policies.
• Motivate and train staff, provide support and fair treatment.
• Carry out disciplinary procedures.
• Develop and assess teams, encourage creativity.

Aufgaben

• Oversee operational functions for the BaxterStorey area to ensure smooth performance.
• Manage a team of support staff and implement efficiency improvements.
• Drive strategies to enhance operational effectiveness and guest experience.

Kenntnisse

Software proficiency

Priorities management

Leadership

Organisational skills

Interpersonal skills

Administration

Operations management

Team management

Communication and targets

Customer focus

Jobbeschreibung

BaxterStorey UK is seeking an Operations Support Manager to oversee the smooth running of operations across a BaxterStorey area. You will lead a team of support staff and implement strategies to improve efficiency and service quality.

The role requires strong leadership, organisational and communication skills with a focus on customer satisfaction and compliance with standards. You will drive continuous improvement and collaborate with sales and development plans.