Leasing Specialist-Multi-Site

Harbor Group; Broomfield (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Harbor Group seeks a Multi-site Leasing Specialist to drive occupancy and resident satisfaction across its multifamily communities. You will show apartments, qualify leads, process applications, and coordinate marketing initiatives to maintain occupancy and strong financial performance.

In this non-exempt role, you’ll support a Property Manager, maintain occupancy data in Yardi/OneSite, conduct tours, and help with renewals while delivering excellent customer service to residents and prospects.

Qualifications

• High School diploma or equivalent.
• Minimum one year of leasing, sales, or customer service experience.
• Proficiency in Microsoft Office and property management software.
• Experience using social media for marketing.
• Excellent organization and communication skills.
• Customer-focused with detail orientation.
• Willing to work weekends if required.
• Valid driver's license for golf-cart operation if applicable.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments.
• Qualify leads, process rental applications, run background checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages, ensuring smooth onboarding.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms.
• Coordinate resident referral programs and local networking.
• Maintain up-to-date knowledge of market conditions and rental trends.
• Support resident retention through customer service and timely responses.
• Conduct follow-up communication with prospects and new residents.
• Participate in lease renewals and finalize extensions.
• Maintain records using property management software.
• Keep guest cards updated and follow up on all leads.
• Assist with rent collection and delinquent accounts.
• Ensure leasing office and tour path meet show standards.

Skills

Sales experience

Customer service

Organizational skills

Communication

Social media familiarity

Weekend availability

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Property Management Software

Yardi

OneSite

Job description

Multi-site Leasing Specialist

Job Title: Multi-site Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.

• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.

• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.

• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.

• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.

• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.

• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.

• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.

• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.

• Conduct follow-up communication with prospects and new residents to ensure satisfaction.

• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.

• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).

• Keep guest cards updated and perform follow-ups on all leads.

• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.

• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.

• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.

• Proficient with Microsoft Office and Property Management software experience is a must.

• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.

• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.

• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.

• Must be customer-service oriented with the ability to interact professionally with residents and vendors.

• Flexibility to work weekends if required by the property.

• Valid driver’s license required (for operating golf carts if applicable).

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