Multi-Site PSC Manager — Lab Operations & Phlebotomy

Texas Health Institute; Houston (TX); Hybrid; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Job summary

Kelsey-Seybold Clinic, part of the Optum family, seeks a Patient Service Center (PSC) Manager to oversee day-to-day operations of the Patient Service team across multiple Houston locations. The role focuses on timely specimen collection, processing, testing, and reporting of waived and reference tests while managing costs.

The position requires a BA/BS, 6+ years phlebotomy experience, supervisory experience, and strong budgeting and QA knowledge. Master’s degree preferred.

Qualifications

• BA/BS degree from an accredited institution.
• Current PBT (ASCP) phlebotomy certification (Additional 4 years of phlebotomy experience and additional 2 years of relevant supervisory experience may substitute for certification)
• 6+ years phlebotomy experience
• 2+ years managing/supervising phlebotomy operations
• 2+ years waived testing performance
• Knowledge of budgeting, billing, and cost analysis
• Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
• Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
• Practical knowledge of routine laboratory equipment and procedures
• Advanced Microsoft Office Suite skills
• Preparation and analysis of quarterly and monthly reports
• Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
• Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
• Proven ability to implement change in a positive, sensitive, and forward- thinking manner
• Proven ability to collaborate and promote teamwork
• Demonstrated positive, can-do attitude coupled with a sense of urgency
• Demonstrated superb attention to details
• Demonstrated ability to develop and motivate staff
• Demonstrated ability to problem solve in a complex, multi-functional group
• Demonstrated ability to create a trusting, positive, and supportive work environment
• Demonstrated ability to function independently and deal with multiple, simultaneous projects
• Demonstrated ability to operate in high-pressure situations
• Demonstrated excellent customer service skills, business etiquette, able to adhere to professional standards
• Driver's License and access to reliable transportation

Responsibilities

• Manage the day-to-day activities of the Patient Service team at multiple locations.
• Develop appropriate Key Performance Indicators (KPIs).
• Coordinate efficient and timely specimen collection, processing, testing, and reporting of waived, reference and special mail-outs at a cost-effective manner.

Skills

Communication

Time management

Leadership

Teamwork

Budgeting/Cost analysis

Quality control

Customer service

Education

BA/BS degree

Master's degree preferred

Tools

Microsoft Office Suite

Job description

Kelsey-Seybold Clinic, part of the Optum family, seeks a Patient Service Center (PSC) Manager to oversee day-to-day operations of the Patient Service team across multiple Houston locations. The role focuses on timely specimen collection, processing, testing, and reporting of waived and reference tests while managing costs.

The position requires a BA/BS, 6+ years phlebotomy experience, supervisory experience, and strong budgeting and QA knowledge. Master’s degree preferred.