Patient Service Center Manager — Lab Operations Lead

UnitedHealth Group; Houston (TX); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group, through Kelsey-Seybold Clinic, seeks a Patient Service Center (PSC) Manager to oversee day-to-day PSC operations across multiple Houston locations. You will develop KPIs, coordinate specimen collection, processing, testing, and reporting for waived tests, and ensure cost-effective workflows.

The role requires strong phlebotomy leadership, supervisory experience, budgeting knowledge, and regulatory compliance.

Qualifications

• BA/BS degree from an accredited institution.
• Current PBT (ASCP) phlebotomy certification (Additional 4 years of phlebotomy experience and additional 2 years of relevant supervisory experience may substitute for certification)
• 6+ years phlebotomy experience
• 2+ years managing/supervising phlebotomy operations
• 2+ years waived testing performance
• Knowledge of budgeting, billing, and cost analysis
• Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
• Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
• Practical knowledge of routine laboratory equipment and procedures
• Advanced Microsoft Office Suite skills
• Preparation and analysis of quarterly and monthly reports
• Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
• Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
• Proven ability to implement change in a positive, sensitive, and forward- thinking manner
• Proven ability to collaborate and promote teamwork
• Demonstrated positive, can-do attitude coupled with a sense of urgency
• Demonstrated superb attention to details
• Demonstrated ability to develop and motivate staff
• Demonstrated ability to problem solve in a complex, multi-functional group
• Demonstrated ability to create a trusting, positive, and supportive work environment
• Demonstrated ability to function independently and deal with multiple, simultaneous projects
• Demonstrated ability to operate in high-pressure situations
• Demonstrated excellent customer service skills, business etiquette, able to adhere to professional standards
• Driver's License and access to reliable transportation

Responsibilities

• Manage the day-to-day activities of the Patient Service team at multiple locations.
• Develop appropriate Key Performance Indicators and coordinate efficient specimen collection, processing, testing and reporting.
• Ensure cost-effective management of waived tests and reference mail-outs.
• Provide leadership to staff and ensure regulatory compliance across sites.

Skills

Phlebotomy experience

Supervisory experience

Waived testing

Budgeting & cost analysis

Quality control & QA procedures

Regulatory knowledge: AAAHC, CAP, OSHA

MS Office expertise

Reporting & data analysis

Time management

Staff development & motivation

Customer service & communication

Independent problem solving

Transportation access

Education

BA/BS degree

Master's degree

Tools

Microsoft Office Suite

Job description

UnitedHealth Group, through Kelsey-Seybold Clinic, seeks a Patient Service Center (PSC) Manager to oversee day-to-day PSC operations across multiple Houston locations. You will develop KPIs, coordinate specimen collection, processing, testing, and reporting for waived tests, and ensure cost-effective workflows.

The role requires strong phlebotomy leadership, supervisory experience, budgeting knowledge, and regulatory compliance.