Patient Service Center Manager — Lab Operations Lead

UnitedHealth Group; Houston (TX); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group, through Kelsey-Seybold Clinic, seeks a Patient Service Center (PSC) Manager to oversee day-to-day PSC operations across multiple Houston locations. You will develop KPIs, coordinate specimen collection, processing, testing, and reporting for waived tests, and ensure cost-effective workflows.

The role requires strong phlebotomy leadership, supervisory experience, budgeting knowledge, and regulatory compliance.

Qualifications

• BA/BS degree from an accredited institution.
• Current PBT (ASCP) phlebotomy certification (Additional 4 years of phlebotomy experience and additional 2 years of relevant supervisory experience may substitute for certification)
• 6+ years phlebotomy experience
• 2+ years managing/supervising phlebotomy operations
• 2+ years waived testing performance
• Knowledge of budgeting, billing, and cost analysis
• Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
• Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
• Practical knowledge of routine laboratory equipment and procedures
• Advanced Microsoft Office Suite skills
• Preparation and analysis of quarterly and monthly reports
• Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
• Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
• Proven ability to implement change in a positive, sensitive, and forward- thinking manner
• Proven ability to collaborate and promote teamwork
• Demonstrated positive, can-do attitude coupled with a sense of urgency
• Demonstrated superb attention to details
• Demonstrated ability to develop and motivate staff
• Demonstrated ability to problem solve in a complex, multi-functional group
• Demonstrated ability to create a trusting, positive, and supportive work environment
• Demonstrated ability to function independently and deal with multiple, simultaneous projects
• Demonstrated ability to operate in high-pressure situations
• Demonstrated excellent customer service skills, business etiquette, able to adhere to professional standards
• Driver's License and access to reliable transportation

Responsibilities

• Manage the day-to-day activities of the Patient Service team at multiple locations.
• Develop appropriate Key Performance Indicators and coordinate efficient specimen collection, processing, testing and reporting.
• Ensure cost-effective management of waived tests and reference mail-outs.
• Provide leadership to staff and ensure regulatory compliance across sites.

Skills

Phlebotomy experience

Supervisory experience

Waived testing

Budgeting & cost analysis

Quality control & QA procedures

Regulatory knowledge: AAAHC, CAP, OSHA

MS Office expertise

Reporting & data analysis

Time management

Staff development & motivation

Customer service & communication

Independent problem solving

Transportation access

Education

BA/BS degree

Master's degree

Tools

Microsoft Office Suite

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under the oversight of the administrative Laboratory Services Program Director in conjunction with the MD Laboratory Director, the Patient Service Center (PSC) Manager will manage the day-to-day activities of the Patient Service team at multiple locations and develop appropriate Key Performance Indicators. The PSC Manager is accountable for coordinating the efficient and timely specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs in a cost-effective manner.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• BA/BS degree from an accredited institution
• Current PBT (ASCP) phlebotomy certification (Additional 4 years of phlebotomy experience and additional 2 years of relevant supervisory experience may substitute for certification)
• 6+ years phlebotomy experience
• 2+ years managing/supervising phlebotomy operations
• 2+ years waived testing performance
• Knowledge of budgeting, billing, and cost analysis
• Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
• Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
• Practical knowledge of routine laboratory equipment and procedures
• Advanced Microsoft Office Suite skills
• Preparation and analysis of quarterly and monthly reports
• Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
• Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
• Proven ability to implement change in a positive, sensitive, and forward- thinking manner
• Proven ability to collaborate and promote teamwork
• Demonstrated positive, can-do attitude coupled with a sense of urgency
• Demonstrated superb attention to details
• Demonstrated ability to develop and motivate staff
• Demonstrated ability to problem solve in a complex, multi-functional group
• Demonstrated ability to create a trusting, positive, and supportive work environment
• Demonstrated ability to function independently and deal with multiple, simultaneous projects
• Demonstrated ability to operate in high-pressure situations
• Demonstrated excellent customer service skills, business etiquette, able to adhere to professional standards
• Driver's License and access to reliable transportation

Preferred Qualifications:

• Master's degree
• 2+ years management experience of multiple labs simultaneously

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.