Patient Service Center Lead - Lab Services

Taleo; Houston (TX); On-site; USD 92,000 - 164,000; Full time

Job summary

Kelsey-Seybold Clinic is seeking a Manager for the Patient Service Center in Lab Services across Memorial Villages and other Houston sites. You will oversee daily PSC operations, develop KPIs, and coordinate specimen collection, processing, testing, and reporting for waived and reference tests, while ensuring cost-effective, compliant lab operations.

The role requires 6+ years phlebotomy experience with supervisory clearances, strong budgeting and communication skills, and the ability to lead

Qualifications

• BA/BS degree from an accredited institution.
• Current PBT (ASCP) phlebotomy certification (Additional 4 years of phlebotomy experience and additional 2 years of relevant supervisory experience may substitute for certification)
• 6+ years phlebotomy experience
• 2+ years managing/supervising phlebotomy operations
• 2+ years waived testing performance
• Knowledge of budgeting, billing, and cost analysis
• Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing
• Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area
• Practical knowledge of routine laboratory equipment and procedures
• Advanced Microsoft Office Suite skills
• Preparation and analysis of quarterly and monthly reports
• Proven excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience
• Proven excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites
• Proven ability to implement change in a positive, sensitive, and forward- thinking manner
• Proven ability to collaborate and promote teamwork
• Demonstrated positive, can-do attitude coupled with a sense of urgency
• Demonstrated superb attention to details
• Demonstrated ability to develop and motivate staff
• Demonstrated ability to problem solve in a complex, multi-functional group
• Demonstrated ability to create a trusting, positive, and supportive work environment
• Demonstrated ability to function independently and deal with multiple, simultaneous projects
• Demonstrated ability to operate in high-pressure situations
• Demonstrated excellent customer service skills, business etiquette, able to adhere to professional standards
• Driver’s License and access to reliable transportation

Responsibilities

• Manage the day-to-day activities of the Patient Service team at multiple locations.
• Develop and implement appropriate Key Performance Indicators (KPIs).
• Coordinate efficient specimen collection, processing, testing, and result reporting for waived, reference, and special mail-outs.
• Ensure cost-effective operations across sites while maintaining quality and compliance.

Skills

Phlebotomy experience

Supervisory experience

Budgeting/cost analysis

Quality control/assurance

Regulatory compliance (CAP/CLIA/OSHA)

Microsoft Office Suite

Reporting and analytics

Communication skills

Time management

Staff development

Problem solving

Education

BA/BS degree from an accredited institution

PBT (ASCP) phlebotomy certification

Tools

Microsoft Office Suite

Job description

Kelsey-Seybold Clinic is seeking a Manager for the Patient Service Center in Lab Services across Memorial Villages and other Houston sites. You will oversee daily PSC operations, develop KPIs, and coordinate specimen collection, processing, testing, and reporting for waived and reference tests, while ensuring cost-effective, compliant lab operations.

The role requires 6+ years phlebotomy experience with supervisory clearances, strong budgeting and communication skills, and the ability to lead