Multi-Site Operations Leader — Safety & Training

Daifuku Services America Corporation; Carrollton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Daifuku Services America Corporation is seeking an Operations Support Manager to drive site-level operational support across 50+ locations in the United States. You will train and coach leadership, ensure safety, quality, and customer satisfaction, and oversee budgets and projects for ongoing operations.

The role requires 5+ years in a leadership role in services, strong analytical and project-management skills, and the ability to travel up to 75%.

Qualifications

• Minimum of 5 years in a leadership role within the service industry.
• Demonstrated success in leading geographically dispersed, high-volume multi-site, operations.
• Strong leadership, communication, organizational, and project management capabilities.
• Proven analytical skills to identify and respond to short- and long-term organizational trends.
• Ability to navigate a fast-paced, evolving work environment.
• Willingness to work a flexible schedule as required.
• Must be self-directed, be able to work independently and drive a proactive plan to achieve success within the role.
• Advanced knowledge of airport operations and maintenance.
• Basic knowledge of State and Federal Employment laws.
• Ability to pass required background checks.
• Maintain a valid driver's license and be insurable under the employer's insurance policy.
• Ability to travel up to 75%.

Responsibilities

• Safety: Empower a world class culture where "Safety is Our Core".
• Team Support: Support the enhanced training of site leadership and their technician teams to execute strategies and manage site-level operations, focusing on team safety, development, and performance.
• Operational Excellence: Ensure safe, cost-effective, and high-availability operations and maintenance program across a geographically dispersed distribution network.
• Performance Monitoring: Support the achievement of individual site objectives to meet key performance indicators (KPIs) related to safety, people, quality, output, and cost.
• Regulatory Compliance: Ensure all operations comply with OSHA regulations and company safety policies, working closely with safety leaders at each site.
• Operational Support: Support operational oversight for an organization of over 800 employees across 50+ locations in key regions of the United States.
• Engagement: Foster strong employee and customer engagement through regular on-site presence and effective use of virtual communication.
• Leadership Growth and Development: Contribute to leadership discussions on business operations, people management, financial planning, and customer engagement.
• Long-term Planning: Assist in executing long-term goals that align with the company's vision, directing workflow methods and processes as needed to achieve objectives.
• Problem Solving: Develop solutions to complex operational challenges and manage external contractors while being on call for emergencies.
• Project Management: Manage multiple projects and activities concurrently, ensuring deadlines are met and departmental goals are achieved.
• Budget Management: Assist in reviewing, monitoring, and adjusting site budgets effectively.
• Performance Feedback: Provide constructive feedback to enhance individual performance, including providing input for performance appraisals and addressing disciplinary matters.
• Employee Mentorship: Inspire and motivate employees to achieve their professional goals, consistently encouraging them to exceed expectations.
• Project Planning: Plan, develop and implement systems and procedures to ensure the operating quality, environmental compliance, and safety of assigned sites.
• Perform additional duties/assignments as may be required by leadership.

Skills

Leadership

Communication

Organizational

Project management

Analytical skills

Self-direction

Travel readiness

Independent work

Airport operations knowledge

Employment law basics

Tools

MS Office

Job description

Daifuku Services America Corporation is seeking an Operations Support Manager to drive site-level operational support across 50+ locations in the United States. You will train and coach leadership, ensure safety, quality, and customer satisfaction, and oversee budgets and projects for ongoing operations.

The role requires 5+ years in a leadership role in services, strong analytical and project-management skills, and the ability to travel up to 75%.