Multi-Site Operations Director - 3PL Growth Leader

Capstone Logistics, LLC; North Carolina; On-site; USD 110,000 - 160,000; Full time

Job summary

Capstone Logistics, LLC is seeking a Director of Operations to drive partner satisfaction and lead a region of multiple site operations. The role focuses on optimizing efficiency, safety, and profitability across distributed warehouses while coordinating staffing, budgets, and regional strategy.

This position requires extensive travel between sites (50–75%), with responsibility for achieving sales, margin and performance objectives and maintaining strong partner relationships.

Qualifications

• Bachelor's degree in Business Administration, Logistics or related field required; Master's preferred.
• Five to ten years' operations management experience within retail or distribution with multiple locations.
• 3PL experience preferred; grocery/retail distribution considered an asset.
• Ability to travel between sites weekly (50–75%).
• Prior P&L or Cost Center responsibility.

Responsibilities

• Maximize operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures.
• Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators. Including, but not limited to monthly site visits and quarterly business reviews with partner executive on-site and regional leadership.
• Will ensure compliance to company safety policies.
• Coordinate staffing and operational needs of all operations within assigned region in conjunction with Human Resources Department, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
• Provide regional information to appropriate Company personnel in order to maintain effective communications within Company related to competitor actions and partner activities.
• Plan, implement, monitor, evaluate and coordinate all activities in the assigned region to achieve the budgeted sales, pricing, and gross margin objectives and goals established by Company.
• Quotes various rates for partner and analyzes possible routes for new business.
• Contact and visit national and regional service warehouses, 3PL's, grocery/non-grocery warehouses, trucking and transportation firms, or any other sales channel partners to achieve budgeted sales channel penetration and retain current Company Partners.
• Communicates with Partners to handle any escalated partner service issues or complaints.
• Oversee and monitor Partner contacts by regional employees under supervision to ensure all employees of Company are meeting the professional and quality standards established by Company.
• Oversee and maintain procedure for ensuring multiple warehouse site managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
• Direct, coordinate, and assign work activities to all employees under supervision in assigned region and monitor, review and evaluate work product, methods, and procedures of those employees.
• Compliance and site-level accountability to all safety programs, policies and procedures.
• Perform miscellaneous duties and projects as assigned and required.

Education

Bachelor's degree in Business Administration, Logistics or related field

Master's degree preferred

Five to ten years' operations management experience

3PL experience preferred

Job description

Capstone Logistics, LLC is seeking a Director of Operations to drive partner satisfaction and lead a region of multiple site operations. The role focuses on optimizing efficiency, safety, and profitability across distributed warehouses while coordinating staffing, budgets, and regional strategy.

This position requires extensive travel between sites (50–75%), with responsibility for achieving sales, margin and performance objectives and maintaining strong partner relationships.