Director of Operations

Capstone Logistics, LLC; North Carolina; On-site; USD 110,000 - 160,000; Full time

Job summary

Capstone Logistics, LLC is seeking a Director of Operations to drive partner satisfaction and lead a region of multiple site operations. The role focuses on optimizing efficiency, safety, and profitability across distributed warehouses while coordinating staffing, budgets, and regional strategy.

This position requires extensive travel between sites (50–75%), with responsibility for achieving sales, margin and performance objectives and maintaining strong partner relationships.

Qualifications

• Bachelor's degree in Business Administration, Logistics or related field required; Master's preferred.
• Five to ten years' operations management experience within retail or distribution with multiple locations.
• 3PL experience preferred; grocery/retail distribution considered an asset.
• Ability to travel between sites weekly (50–75%).
• Prior P&L or Cost Center responsibility.

Responsibilities

• Maximize operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures.
• Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators. Including, but not limited to monthly site visits and quarterly business reviews with partner executive on-site and regional leadership.
• Will ensure compliance to company safety policies.
• Coordinate staffing and operational needs of all operations within assigned region in conjunction with Human Resources Department, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
• Provide regional information to appropriate Company personnel in order to maintain effective communications within Company related to competitor actions and partner activities.
• Plan, implement, monitor, evaluate and coordinate all activities in the assigned region to achieve the budgeted sales, pricing, and gross margin objectives and goals established by Company.
• Quotes various rates for partner and analyzes possible routes for new business.
• Contact and visit national and regional service warehouses, 3PL's, grocery/non-grocery warehouses, trucking and transportation firms, or any other sales channel partners to achieve budgeted sales channel penetration and retain current Company Partners.
• Communicates with Partners to handle any escalated partner service issues or complaints.
• Oversee and monitor Partner contacts by regional employees under supervision to ensure all employees of Company are meeting the professional and quality standards established by Company.
• Oversee and maintain procedure for ensuring multiple warehouse site managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
• Direct, coordinate, and assign work activities to all employees under supervision in assigned region and monitor, review and evaluate work product, methods, and procedures of those employees.
• Compliance and site-level accountability to all safety programs, policies and procedures.
• Perform miscellaneous duties and projects as assigned and required.

Education

Bachelor's degree in Business Administration, Logistics or related field

Master's degree preferred

Five to ten years' operations management experience

3PL experience preferred

Job description

Capstone Logistics is a premier provider of 3PL logistics services in distribution centers across the nation. With a footprint of over 600+ DCs in 48 states, and Canada, Capstone is the preferred partner for many major Retailers, Grocers and specialty companies. With even more growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us!

The Director of Operations is responsible for driving Partner satisfaction and organizational focus on delivering operational excellence and exceeding Partner expectations. The Director provides leadership, support, advocacy and vision to a group of Site Operation Managers, responsible for planning, organizing, directing, coordinating, centralizing and administrating all warehouse activities in an assigned region including managing orders, and fulfilling sales and gross margin goals and growth objectives established by the company. This position reports to the Vice President of Operations. This position requires the availability to travel between several sites. We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.

MUST HAVE MULTI-SITE (LOCATIONs) EXPERIENCE TO BE CONSIDERED

DUTIES AND RESPONSIBILITIES:

• Maximize operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures.
• Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators. Including, but not limited to monthly site visits and quarterly business reviews with partner executive on-site and regional leadership.
• Will ensure compliance to company safety policies.
• Coordinate staffing and operational needs of all operations within assigned region in conjunction with Human Resources Department, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
• Provide regional information to appropriate Company personnel in order to maintain effective communications within Company related to competitor actions and partner activities.
• Plan, implement, monitor, evaluate and coordinate all activities in the assigned region to achieve the budgeted sales, pricing, and gross margin objectives and goals established by Company.
• Quotes various rates for partner and analyzes possible routes for new business.
• Contact and visit national and regional service warehouses, 3PL's, grocery/non-grocery warehouses, trucking and transportation firms, or any other sales channel partners to achieve budgeted sales channel penetration and retain current Company Partners.
• Communicates with Partners to handle any escalated partner service issues or complaints.
• Oversee and monitor Partner contacts by regional employees under supervision to ensure all employees of Company are meeting the professional and quality standards established by Company.
• Oversee and maintain procedure for ensuring multiple warehouse site managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
• Direct, coordinate, and assign work activities to all employees under supervision in assigned region and monitor, review and evaluate work product, methods, and procedures of those employees.
• Compliance and site-level accountability to all safety programs, policies and procedures.
• Perform miscellaneous duties and projects as assigned and required.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree in Business Administration, Logistics or related field required, Master's degree preferred.
• Five to ten year's operations management within retail or distribution with multiple location responsibility required.
• 3PL experience preferred. Grocery, retail and distribution experience a plus.
• Experience starting up and managing new locations.
• Must be able and willing to travel between different sites weekly (50%-75%).
• Must have prior P&L or Cost Center Control responsibility

Physical Requirements:

• Ability to stand for long period of times.
• Ability to safely operate material handling equipment as needed.
• Ability to work in warehouse environment on concrete flooring and in varying temperatures
• Ability to travel, either via automobile or airplane for extended periods of time
• Ability to lift 30 to 45 lbs

We offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. We offer a health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Must meet hiring eligibility requirements