Multi-Site Office Services Floater

RRD Company; Miami (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision

Paid time off

401(k) match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking an Office Services Support Floater to provide crucial support across Downtown Miami and Brickell law firm offices. This client-facing role rotates between locations, performing mail, reprographics, reception, and facilities tasks while delivering an outstanding client experience.

The position emphasizes adaptability, independence after training, and a strong work ethic. 40-hour weeks are scheduled Monday–Friday, with potential overtime opportunities in a fully onsite model.

Qualifications

• High school diploma or equivalent required
• Minimum one year of experience in a professional office, corporate, administrative, or legal environment
• Exceptional customer service skills with a commitment to delivering a white-glove client experience
• Professional appearance, demeanor, and communication skills
• Ability to quickly learn new processes, systems, and client expectations
• Highly dependable, punctual, and reliable with a strong work ethic
• Comfortable working independently at smaller office locations after completing training
• Strong organizational skills with excellent attention to detail
• Ability to prioritize competing responsibilities and adapt to changing business needs
• Effective written and verbal communication skills, including professional email and telephone etiquette
• Ability to handle confidential and sensitive information with discretion
• Strong problem-solving skills and sound judgment regarding when to escape issues
• Positive, flexible, and proactive attitude with a willingness to support various client locations as needed
• Experience with mail services, copy/print services, reception, hospitality, or facilities support is preferred but not required
• Legal, financial services, or other corporate professional services experience is a plus

Responsibilities

• Provide office services support across multiple legal client locations throughout Downtown Miami and Brickell
• Deliver an exceptional client experience through professional, responsive, and service-oriented interactions
• Support office services operations, including mail handling, reprographics, scanning, printing, document processing, and intake functions
• Assist with reception, hospitality, conference room, facilities, and administrative support services as needed
• Adapt quickly to different client environments, procedures, and expectations while maintaining service excellence
• Operate independently at smaller office locations following initial training and onboarding
• Maintain accurate logs, records, and job tracking documentation as required
• Ensure job requests and service tickets are completed accurately and within established deadlines
• Communicate proactively with managers, clients, and team members regarding service requests, priorities, and deadlines
• Troubleshoot basic office equipment issues and coordinate service requests when necessary
• Prioritize workflow effectively in a fast-paced environment with changing daily assignments
• Perform quality checks to ensure accuracy and adherence to client standards
• Load and replenish paper, toner, and office supplies as needed
• Answer telephones, monitor shared inboxes, and respond to client requests professionally and promptly
• Handle confidential documents and information in accordance with company and client policies
• Follow all Williams Lea and client-specific policies, procedures, and security requirements
• Lift and move boxes, paper, mail, and office supplies up to 50 lbs. on a regular basis
• Travel between assigned client locations within the Downtown Miami and Brickell area as business needs require

Skills

Customer service

Communication skills

Dependable

Attention to detail

Strong work ethic

Independent work

Education

High school diploma or equivalent

Job description

RRD is seeking an Office Services Support Floater to provide crucial support across Downtown Miami and Brickell law firm offices. This client-facing role rotates between locations, performing mail, reprographics, reception, and facilities tasks while delivering an outstanding client experience.

The position emphasizes adaptability, independence after training, and a strong work ethic. 40-hour weeks are scheduled Monday–Friday, with potential overtime opportunities in a fully onsite model.