Multi-Site Leasing & Resident Experience Lead

Sunrise Management; Columbus (GA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

FSA

Life insurance

Work model flexibility

Paid time off

Job summary

Sunrise Management in San Diego, CA, is seeking a Leasing and Resident Experience Manager to lead leasing, renewal, and resident retention across a multi-property portfolio. You’ll supervise the Roving Leasing Agent and Resident Services Professional, partner with regional teams, and drive a proactive, data-driven approach to occupancy and satisfaction.

You will coordinate tours, applications, renewals, and resident communications to ensure continuity during vacancies.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, Property Management, or a related field preferred.
• Equivalent combination of education and relevant work experience may be considered in lieu of a degree.
• Minimum of five (5) years of progressive property management, leasing, sales, customer service, or resident experience required.
• Minimum of two (2) years of leadership or supervisory experience preferred.
• Multi-site property management experience preferred.
• Valid driver's license and reliable transportation required.
• Ability to travel regularly between assigned communities.

Responsibilities

• Develop and execute portfolio-wide leasing strategies to maximize occupancy.
• Monitor leasing traffic, conversion rates, and leasing velocity.
• Analyze market conditions, pricing, concessions, and competitor activity.
• Develop and lead portfolio-wide resident retention initiatives.
• Create standardized renewal campaigns and resident communication strategies.
• Monitor renewal rates and identify opportunities to improve resident retention.
• Oversee the renewal process across all communities.
• Ensure timely renewal outreach and resident communication.
• Monitor lease expirations and renewal conversion rates.
• Provide leasing, resident renewal, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position.
• Coordinate prospect and resident communications, tours, application processing, service‑request follow‑up, move‑ins, scheduling, and administrative support as needed.
• Oversee the renewal process during Community Manager vacancies and at communities without a Community Manager position.

Skills

Leadership

Communication

Teamwork

Travel-ready

Driver's license

Education

Bachelors in Business/Related field

Job description

Sunrise Management in San Diego, CA, is seeking a Leasing and Resident Experience Manager to lead leasing, renewal, and resident retention across a multi-property portfolio. You’ll supervise the Roving Leasing Agent and Resident Services Professional, partner with regional teams, and drive a proactive, data-driven approach to occupancy and satisfaction.

You will coordinate tours, applications, renewals, and resident communications to ensure continuity during vacancies.