Multi-Site Leasing Specialist

Harbor Group; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Harbor Group is seeking a Multi-site Leasing Specialist to drive occupancy across communities. You will show apartments, process applications, and coordinate marketing efforts to attract residents while supporting daily operations for strong financial performance.

Ideal candidates have 1+ year in leasing or sales, strong customer service and communication skills, and familiarity with property management software. Weekend availability may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum one year in leasing, sales, or customer service.
• Property management experience preferred.

Responsibilities

• Greet and tours for prospective residents and showcase apartments.
• Qualify leads, process applications, run background and credit checks.
• Prepare lease documents and execute agreements.
• Coordinate marketing initiatives to drive traffic.
• Support resident retention and respond to inquiries promptly.

Skills

Leasing & sales

Customer service

Organizational skills

Communication

Social media use

Education

High School Diploma

Tools

Yardi

OneSite

Microsoft Office

Job description

Multi-site Leasing Specialist

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

Essential Duties and Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required (for operating golf carts if applicable).

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