Multi-Site General Manager, Services & Operations

Aramark; Allentown (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, usually generating $2-15M+ in revenue. The role requires leadership to drive service quality, financial performance, and client satisfaction across food service, facility support, custodial, retail, and related services.

The GM will lead a team, manage client and community relationships, and collaborate with Finance on budgets and improvements while ensuring compliance with safety and

Qualifications

• Bachelor's degree preferred in Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship and building and growing a strong business.
• Savvy interpersonal skills to communicate with clients, senior management, and support staff.
• Comfortable reading and implementing contractual requirements in contract terms and conditions.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Client service

Interpersonal skills

Contract terms understanding

Budgeting & financial

People management

Sales strategy

Business development

Education

Bachelor's degree

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, usually generating $2-15M+ in revenue. The role requires leadership to drive service quality, financial performance, and client satisfaction across food service, facility support, custodial, retail, and related services.

The GM will lead a team, manage client and community relationships, and collaborate with Finance on budgets and improvements while ensuring compliance with safety and