Field Operations Lead - Drone Charging Sites (Houston)

Zipline; Houston (TX); On-site; USD 90,000 - 95,000; Full time

Job summary

Zipline is seeking a Fulfillment Operations Supervisor for the Houston area to lead daily drone charging site operations across 3–5 locations. You will supervise Fulfillment Coordinators and Operators, coach teams on safety and performance, and build staffing plans aligned with demand and budgets.

This onsite role requires travel between sites, strong leadership, and a data-driven approach to optimize throughput, reliability, and customer experience.

Qualifications

• Minimum 3 years in operations, warehouse logistics, fulfillment, retail management, field operations, or related field.
• Minimum 1 year supervising teams, multiple locations, or cross-site workstreams.
• Experience managing schedules, labor plans, budgets, and performance expectations.

Responsibilities

• Lead daily operations across 3–5 Drone Charging Sites, ensuring each site is staffed, safe, and ready to operate.
• Manage and develop Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
• Set clear expectations for safety, productivity, quality, and customer experience, and coach teams to meet them.
• Build staffing schedules reflecting operating hours, forecasted demand, and needs.
• Manage labor plans and budgets across assigned sites.
• Maintain site readiness including charging equipment, supplies, inventory, and conditions.
• Track performance metrics like fulfillment speed, site uptime, quality, and customer experience.
• Use data and site observations to identify bottlenecks and improvements.
• Lead improvements to strengthen efficiency, reliability, safety, and team performance.
• Conduct site visits, audits, and coaching to maintain standards.
• Build relationships with Zipline partners.
• Support new site launches and updated procedures.

Skills

Operations leadership

Data-driven decisions

Team coaching

Field operations

Staffing scheduling

Budgeting

Labor planning

Travel between sites

Communication

Safety compliance

Job description

Zipline is seeking a Fulfillment Operations Supervisor for the Houston area to lead daily drone charging site operations across 3–5 locations. You will supervise Fulfillment Coordinators and Operators, coach teams on safety and performance, and build staffing plans aligned with demand and budgets.

This onsite role requires travel between sites, strong leadership, and a data-driven approach to optimize throughput, reliability, and customer experience.