Desktop Support Technician

Advanced Tech Placement; Atlanta (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

Advanced Tech Placement is seeking a Desktop Support Technician to provide hands-on technical support across the organization. The role covers day-to-day issues on desktops, laptops, printers, and mobile devices.

You will image, deploy, and configure new hardware, manage AD accounts, and resolve tickets within SLA, while maintaining asset inventory and communicating clearly with stakeholders.

Qualifications

• Strong troubleshooting skills across Windows and Mac hardware and software.
• Experience with Active Directory, Microsoft 365, and remote support tools.
• Excellent communication and presentation skills, comfortable working directly with various stakeholders.

Responsibilities

• Provide day-to-day support for desktops, laptops, printers, mobile devices, and peripherals
• Escalate complex issues to infrastructure and application teams and follow through to resolution
• Image, deploy, and configure new hardware for onboarding and refresh cycles
• Manage user accounts, access requests, and password resets in Active Directory
• Troubleshoot hardware and software issues across Windows and Mac
• Manage and resolve tickets through the IT service management system within SLA targets
• Maintain accurate asset inventory and documentation
• Communicate clearly with stakeholders at all levels, translating technical issues into simple terms

Skills

Troubleshooting Windows/Mac

Communication skills

Presentations / stakeholder liaison

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

We are looking for a Desktop Support Technician

We are seeking a Desktop Support Technician to join our team to provide hands-on technical support across the organization.

Responsibilities:

• Provide day-to-day support for desktops, laptops, printers, mobile devices, and peripherals
• Escalate complex issues to infrastructure and application teams and follow through to resolution
• Image, deploy, and configure new hardware for onboarding and refresh cycles
• Manage user accounts, access requests, and password resets in Active Directory
• Troubleshoot hardware and software issues across Windows and Mac
• Manage and resolve tickets through the IT service management system within SLA targets
• Maintain accurate asset inventory and documentation
• Communicate clearly with stakeholders at all levels, translating technical issues into simple terms

Requirements:

• 2 years of desktop support or IT help desk experience

Required Skills:

• Strong troubleshooting skills across Windows and Mac hardware and software
• Experience with Active Directory, Microsoft 365, and remote support tools
• Excellent communication and presentation skills, comfortable working directly with various stakeholders