Multi-Site Clinic Operations Leader in MD

STEPS Behavioral Health; Pikesville (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

FSA/HSA

401(k) with Company Match

PTO & Floating Holidays

Job summary

STEPS Behavioral Health is seeking a Clinical Operations Manager to lead day-to-day operations across Maryland clinics (Pikesville, Towson, Columbia, Montgomery County). You will supervise Clinic Coordinators, the BCBA Scheduler, and Clinical Administrators, reporting to the Clinical Director.

You’ll create standardized processes, improve scheduling, and drive utilization reporting. Based across Maryland clinics with regular travel between sites, this role shapes opening new clinics and

Qualifications

• Bachelor’s degree in healthcare administration, business, psychology, or related field, or equivalent experience.
• 2+ years of operations experience in multi-site healthcare/behavioral health settings.
• 2+ years supervising frontline administrative or scheduling staff.
• Experience building standard processes across multiple locations.
• Strong reporting skills, including building dashboards from practice management data.
• Working knowledge of HIPAA and handling protected health information.

Responsibilities

• Lead the Clinical Operations Team across Maryland clinics, supervising Clinic Coordinators, Scheduler, and Clinical Administrators.
• Build and maintain a single coordinator playbook for call-outs, rescheduling, note verification, and inventory.
• Set scheduling standards with the BCBA Scheduler and manage coverage across sites.
• Develop and maintain utilization and supervision reporting dashboards for Clinical Director.
• Standardize inventory tracking and ordering across clinics; document tools and templates.
• Clarify roles and ensure ongoing collaboration between Clinic Managers and Clinical Operations.

Education

Bachelor’s degree in healthcare administration or related field

Operations management

Staff supervision

Process standardization

Data reporting & dashboards

HIPAA knowledge

Tools

ABA practice management software

Dashboard/tools (Excel/BI)

Job description

STEPS Behavioral Health is seeking a Clinical Operations Manager to lead day-to-day operations across Maryland clinics (Pikesville, Towson, Columbia, Montgomery County). You will supervise Clinic Coordinators, the BCBA Scheduler, and Clinical Administrators, reporting to the Clinical Director.

You’ll create standardized processes, improve scheduling, and drive utilization reporting. Based across Maryland clinics with regular travel between sites, this role shapes opening new clinics and