Multi-Site Area Manager, Customer Experience Ops

Amazon; Chandler (AZ); On-site; USD 53,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid time off

Job summary

Prime Now LLC in Chandler, AZ, is looking for an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You will cultivate a team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You will travel between sites 50-75% and work flexible hours, including nights, weekends, and holidays, lifting up to 49 lbs and standing up to 10 hours per shift.

Qualifications

• Experience in customer-facing leadership roles.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.

Responsibilities

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.

Skills

Customer-facing leadership

Problem solving

Independent work

Education

Bachelor's degree

Job description

Prime Now LLC in Chandler, AZ, is looking for an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You will cultivate a team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You will travel between sites 50-75% and work flexible hours, including nights, weekends, and holidays, lifting up to 49 lbs and standing up to 10 hours per shift.