Area Operations Lead - Build Teams & Deliver Impact

Amazon; Phoenix (AZ); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon in Phoenix, AZ is seeking an Area Manager to lead a team of hourly associates, drive safety, quality, and delivery performance, and engage staff across shifts to meet and exceed customer expectations. The role emphasizes coaching, mentorship, and hands-on daily operations.

You will coordinate with Safety, Engineering, Loss Prevention, and Quality teams to develop plans that meet business objectives, manage programs that reduce risk, and optimize throughput across the three-mile framework,

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in variable noise and temperature environments
• Continuously climb and descend stairs where applicable

Skills

People management

Customer service

Lean / process improvement

Education

Bachelor's degree or equivalent

Job description

Amazon in Phoenix, AZ is seeking an Area Manager to lead a team of hourly associates, drive safety, quality, and delivery performance, and engage staff across shifts to meet and exceed customer expectations. The role emphasizes coaching, mentorship, and hands-on daily operations.

You will coordinate with Safety, Engineering, Loss Prevention, and Quality teams to develop plans that meet business objectives, manage programs that reduce risk, and optimize throughput across the three-mile framework,