Confirmation Specialist

Esler Companies | Renewal by Andersen; Northborough (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Teammate Assistance Plan

Paid Volunteer Time

Job summary

Esler Companies | Renewal by Andersen is seeking a skilled Confirmation Specialist to support in-home consultation scheduling across multiple markets. If you have a passion for helping others, staying organized, and ensuring every customer experience runs smoothly, this role could be a great fit.

We want to meet you! Last year we promoted over 50 teammates, and average annual earnings range from $70,000-$80,000, including base pay and performance-based bonuses.

Qualifications

• Prior Call Center experience is required.
• Excellent verbal communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional, friendly demeanor.
• Comfortable navigating multiple systems and applications.
• At least 2 years of data entry experience.

Responsibilities

• Play a key role in keeping the appointment schedule accurate and on track across multiple markets.
• Ensure customers are fully prepared for their scheduled visits.
• Manage and update calendars to ensure accurate scheduling.
• Handle both inbound and outbound calls to verify details.
• Communicate and coordinate with Sales Consultants across multiple markets.
• Perform accurate data entry across several platforms.
• Follow up on canceled or rescheduled leads to maximize appointment success.

Skills

Verbal communication

Customer service

Multitasking

Organization

Professional demeanor

Data entry

Job description

Overview

Join a team that values communication, connection, and excellent service!

We want to meet you! Last year we promoted over 50 of our teammates.

Average annual earnings range from $70,000-$80,000, including base pay and performance-based bonuses.

• Play a key role in keeping the appointment schedule accurate and on track across multiple markets.


• Ensure customers are fully prepared for their scheduled visits.


• Manage and update calendars to ensure accurate scheduling.


• Handle both inbound and outbound calls to verify details.


• Communicate and coordinate with Sales Consultants across multiple markets.


• Follow up on canceled or rescheduled leads to maximize appointment success.

Overview

Join a team that values communication, connection, and excellent service!

Esler Companies | Renewal by Andersen is looking for a skilled Confirmation Specialist to support in-home consultation scheduling across multiple markets. Do you have a passion for helping others, staying organized, and ensuring every customer experience runs smoothly?

We want to meet you! Last year we promoted over 50 of our teammates.

Average annual earnings range from $70,000-$80,000, including base pay and performance-based bonuses.

Responsibilities

• Play a key role in keeping the appointment schedule accurate and on track across multiple markets.


• Ensure customers are fully prepared for their scheduled visits.


• Manage and update calendars to ensure accurate scheduling.


• Handle both inbound and outbound calls to verify details.


• Communicate and coordinate with Sales Consultants across multiple markets.


• Perform accurate data entry across several platforms.


• Follow up on canceled or rescheduled leads to maximize appointment success.

Qualifications

• Prior Call Center experience is required.


• Excellent verbal communication and customer service skills.


• Ability to multitask and stay organized in a fast-paced environment.


• Professional, friendly demeanor.


• Comfortable navigating multiple systems and applications.


• At least 2 years of data entry experience.

Benefits

• Medical, Dental, and Vision Insurance


• Teammate Assistance Plan


• Tuition Reimbursement


• 401k with 50% match up to 6% of your annual pay


• Paid Time Off


• Company Paid Holidays


• Paid Volunteer Time


• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

USD $70,000.00 - USD $80,000.00 /Yr.