Multi-Location Workplace & Facilities Manager

Texas Capital Bank; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

health insurance coverage

wellness program

fertility and family building aids

life and disability insurance

retirement savings plans with a 401K

paid leave programs

paid holidays

paid time off (PTO)

Job summary

Texas Capital Bank seeks an experienced facilities and workplace operations leader to provide operational leadership and execution support for workplace services across its corporate office and financial center portfolio.

You will translate strategic initiatives into day-to-day facilities operations, manage cross-location projects, and ensure excellence in service delivery and employee experience. The role collaborates with VP leadership and Facility Managers to drive efficiency and standards.

Qualifications

• 5+ years of facilities management, operations, or related professional experience.
• Demonstrated project management and coordination skills.
• Experience managing vendor relationships and contractor oversight.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with facility management systems and software (or willingness to learn).
• Problem-solving orientation and ability to work through complex issues.
• Detail-oriented and quality-focused approach to work.
• Ability to work collaboratively across teams and locations.

Responsibilities

• Execute workplace services initiatives and strategic projects across the portfolio.
• Coordinate cross-location projects and ensure consistent implementation of workplace services programs.
• Manage project timelines, deliverables, and stakeholder communication.
• Develop and maintain project documentation and implementation plans.
• Monitor project progress and identify/resolve obstacles to timely delivery.
• Oversee day-to-day facilities operations including mailroom, supplies, copier/printing, building services, and employee amenities.
• Support the implementation of work order systems, tracking, and prioritization processes.
• Manage facilities operations scheduling and resource allocation.
• Ensure compliance with facilities operations procedures and quality standards across locations.
• Maintain records and documentation for facilities operations activities.
• Provide operational support for vendor management and contractor oversight.
• Coordinate vendor activities, schedules, and deliverables.
• Monitor vendor performance against service level agreements (SLAs) and quality standards.
• Escalate vendor performance issues and support resolution processes.
• Serve as primary operational contact for key vendors and service providers.
• Support vendor selection, onboarding, and off-boarding processes.
• Execute employee experience initiatives and programs across locations.
• Identify opportunities to enhance workplace experience and employee satisfaction.
• Support implementation of workplace solutions and initiatives.
• Gather employee feedback and communicate insights to Corporate Real Estate team leadership.
• Ensure workplace services delivery meets or exceeds employee expectations.
• Support cost optimization initiatives and identify efficiency opportunities.
• Track and report on facilities operations expenses and spend patterns.
• Implement process improvements to enhance efficiency and reduce costs.
• Support the development and maintenance of operational budgets.
• Analyze operational data and recommend improvements to Corporate Real Estate team leadership.
• Provide operational support to the VP, Strategic Workplace Services & Experience on strategic initiatives.
• Collaborate with Facility Managers at each location on operational needs and coordination.
• Support Workplace Services Coordinators with operational guidance and resource allocation.
• Communicate operational updates and insights to leadership and stakeholders.
• Serve as liaison between strategic leadership and operational teams.
• Develop and maintain operational processes and procedures for facilities and workplace services.
• Create and update operational documentation, playbooks, and reference materials.
• Implement standardized processes across locations to drive consistency.
• Support continuous process improvement and optimization efforts.
• Train team members and provide process guidance.

Skills

Project management

Vendor relationships

Communication skills

Organizational skills

Problem-solving

Detail-oriented

Cross-location collaboration

Facility management software

Tools

Facility management software

Job description

Texas Capital Bank seeks an experienced facilities and workplace operations leader to provide operational leadership and execution support for workplace services across its corporate office and financial center portfolio.

You will translate strategic initiatives into day-to-day facilities operations, manage cross-location projects, and ensure excellence in service delivery and employee experience. The role collaborates with VP leadership and Facility Managers to drive efficiency and standards.