Senior Multi-Location Workplace Services Manager

Texas Capital Bank; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility & family building aid

Life and disability insurance

401K match

Paid leave

Paid holidays

PTO

Job summary

Texas Capital Bank is seeking a Workplace Services Manager to lead facilities operations and drive strategic initiatives across our Texas portfolio. You will coordinate cross-location projects, optimize service delivery, and ensure outstanding employee experiences.

Ideal candidates bring 5+ years in facilities/operations, strong project and vendor management, and excellent communication. This role requires collaboration with location teams and a keen eye for process improvements to support our

Qualifications

• 5+ years in facilities management or operations.
• Experience managing vendor relationships and contractor oversight.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with facility management systems or willingness to learn.

Responsibilities

• Execute workplace services initiatives across the portfolio.
• Coordinate cross-location projects and ensure consistent implementation of workplace services programs.
• Manage project timelines, deliverables, and stakeholder communication.
• Develop and maintain project documentation and implementation plans.
• Monitor project progress and identify/resolve obstacles to timely delivery.
• Oversee day-to-day facilities operations including mailroom, supplies, copier/printing, building services, and employee amenities.
• Support the implementation of work order systems, tracking, and prioritization processes.
• Manage facilities operations scheduling and resource allocation.
• Ensure compliance with facilities operations procedures and quality standards across locations.
• Maintain records and documentation for facilities operations activities.
• Provide operational support for vendor management and contractor oversight.
• Coordinate vendor activities, schedules, and deliverables.
• Monitor vendor performance against service level agreements (SLAs) and quality standards.
• Escalate vendor performance issues and support resolution processes.
• Serve as primary operational contact for key vendors and service providers.
• Support vendor selection, onboarding, and off-boarding processes.
• Execute employee experience initiatives and programs across locations.
• Identify opportunities to enhance workplace experience and employee satisfaction.

Skills

Facilities management

Project management

Vendor management

Communication skills

Organizational skills

Cross-location coordination

Job description

Texas Capital Bank is seeking a Workplace Services Manager to lead facilities operations and drive strategic initiatives across our Texas portfolio. You will coordinate cross-location projects, optimize service delivery, and ensure outstanding employee experiences.

Ideal candidates bring 5+ years in facilities/operations, strong project and vendor management, and excellent communication. This role requires collaboration with location teams and a keen eye for process improvements to support our