Multi-Location Service Operations Lead

Deer-Country-Farm-; Manheim (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

JobScore, Inc. is seeking a Corporate Service Manager to oversee service operations across four locations, aligning activities with financial goals to maximize profitability and service quality. The role emphasizes leadership, process standardization, and safety across the shop floor and office environments.

You will lead and develop service managers, monitor budgets, and analyze location performance. Travel between sites is required, with a focus on growth opportunities and industry trend

Qualifications

• Bachelor’s degree in business management, engineering, or related field preferred.
• Minimum 5 years of experience in service management or a similar role, ideally within equipment repair, agriculture, or power tools industry preferred.
• Proficiency in service management software and basic financial analysis.

Responsibilities

• Oversee service operations across multiple locations, maintaining consistent service quality and turnaround times.
• Develop and implement standardized processes and best practices for equipment repair, diagnostics, and customer service across all service centers.
• Lead, mentor, and train service managers to enhance technical skills and ensure adherence to safety and service standards.
• Conduct regular performance evaluations, set goals, and provide feedback to drive continuous improvement.
• Establish high standards for customer service, ensuring all locations prioritize customer satisfaction and quick resolution of service-related issues.
• Work closely with Service Managers to handle escalated complaints and issues.
• Monitor department expenses to ensure availability and cost-effectiveness.
• Oversee equipment and tool maintenance, ensuring all assets are in safe, working order.
• Prepare service budgets and optimize resources to meet financial targets.
• Analyze financial data from each location, preparing reports for the Leadership Team to assess performance and identify areas for improvement.
• Develops and implements Service Department employee compensation plans.
• Ensure all locations' service departments comply with health, safety, and environmental regulations.
• Develop safety protocols and enforce training programs to minimize workplace accidents and promote safe practices.
• Participates as a member of the Corporate Leadership Team
• Work with the Leadership Team to identify growth opportunities, such as new services or expansion into new markets.
• Continuously assess industry trends, recommending and implementing strategies to keep the company competitive.

Skills

Leadership

Communication

Problem-solving

Service management software

Financial analysis

Education

Bachelor’s degree in business management

Job description

JobScore, Inc. is seeking a Corporate Service Manager to oversee service operations across four locations, aligning activities with financial goals to maximize profitability and service quality. The role emphasizes leadership, process standardization, and safety across the shop floor and office environments.

You will lead and develop service managers, monitor budgets, and analyze location performance. Travel between sites is required, with a focus on growth opportunities and industry trend