Multi-Location Relief Teller & CSR

First Financial Bankshares; Mount Vernon (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

First Financial Bank is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Mt. Vernon, IL. The role focuses on delivering exceptional service, processing transactions, and assisting with accounts and loan applications.

Ideal candidates have 1+ year in customer service and cash handling, strong communication skills, and knowledge of banking products. The position requires flexibility for weekends and travel between centers, with standing for much of the

Qualifications

• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain standing for up to 75% of an 8-hour shift.

Responsibilities

• Provide support across multiple locations and assist teams where needed.
• Process transactions efficiently while maintaining accuracy.
• Open and maintain accounts; assist with loan applications and product navigation.
• Identify client needs and refer them to banking professionals.
• Explain security measures, procedures, and product benefits to clients.
• Handle client concerns professionally and find effective solutions.
• Identify and prevent fraud while ensuring regulatory compliance.

Skills

Customer service

Cash handling

Fraud detection

Compliance

Balancing cash drawer

Data entry

Multi-line phone systems

Communications

Math skills

Education

High school diploma or equivalent

Tools

Computers

Data entry systems

Phone systems

Job description

First Financial Bank is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Mt. Vernon, IL. The role focuses on delivering exceptional service, processing transactions, and assisting with accounts and loan applications.

Ideal candidates have 1+ year in customer service and cash handling, strong communication skills, and knowledge of banking products. The position requires flexibility for weekends and travel between centers, with standing for much of the