Relief Teller & CSR — Multisite Banking Support

First Financial Bank NA; Champaign (IL); Hybrid; USD 21,000 - 28,000; Full time

Job summary

First Financial Bank NA is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Champaign, IL. This on-site role emphasizes delivering exceptional customer service while handling cash and transactions accurately.

You will rotate across locations, assist with accounts and loans, and identify client needs to connect them with the right banking professionals. Strong communication and compliance awareness are essential.

Qualifications

• High school diploma or equivalent.
• Teller experience (6+ months).
• 1 year of customer service experience in a business setting.
• 1 year of cash-handling experience.
• Strong customer service and communication skills.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.

Responsibilities

• Provide Support Across Locations: Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges.
• Deliver Exceptional Service: Process transactions efficiently while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like CDs and Money Market Accounts.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Skills

Customer service

Cash handling

Active listening

Communication

Product referrals

Fraud awareness

Cash drawer balance

Computer skills

Data entry

Phone systems

Education

High school diploma or equivalent

Teller experience (6+ months)

Tools

Computers

Job description

First Financial Bank NA is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Champaign, IL. This on-site role emphasizes delivering exceptional customer service while handling cash and transactions accurately.

You will rotate across locations, assist with accounts and loans, and identify client needs to connect them with the right banking professionals. Strong communication and compliance awareness are essential.