Relief Teller CSR

First Financial Bank NA; Mount Vernon (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) match

ESOP

Paid time off

Holidays

Job summary

First Financial Bank is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Mount Vernon, IL. This on-site role focuses on delivering exceptional service, handling cash transactions, and helping clients navigate products like CDs and Money Market Accounts.

The position is full-time and hourly non-exempt, requiring strong customer service skills, cash handling, and the ability to balance a cash drawer.

Qualifications

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Provide support across locations: work at multiple banking centers, assisting teams where needed and adapting to various environments.
• Deliver exceptional service: process transactions efficiently while maintaining a positive and proactive approach.
• Ensure accuracy: process cash and check transactions with integrity and precision.
• Drive growth: open and maintain accounts, assist with loan applications, and help clients navigate CDs and Money Market Accounts.
• Generate leads: identify client needs and refer them to the appropriate banking professionals.
• Educate & protect: clearly explain security measures, banking procedures, and product benefits to clients.
• Solve problems: handle client concerns with professionalism and find effective solutions.
• Minimize risk: identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: be part of a respectful, supportive team that values accountability and innovation.

Skills

Customer service

Active listening

Clear communication

Cash handling

Compliance

Fraud detection

Balancing cash drawer

Computers

Data entry

Multi-line phone systems

Education

High school diploma or equivalent

Job description

Relief Teller/Customer Service Representative

Location: Mount Vernon, IL (On-Site)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

If you are an energetic and detail-oriented professional who enjoys assisting clients and supporting multiple banking centers, our Relief Teller/Customer Service Representative (Relief Teller/CSR) role could be the perfect fit! This position allows you to gain experience across multiple locations while delivering exceptional customer service and growing your banking career.

What You’ll Do

• Provide Support Across Locations: Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges.
• Deliver Exceptional Service: Process transactions efficiently while maintaining a positive and proactive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve Problems: Handle client concerns with professionalism and find effective solutions.
• Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

What We’re Looking For

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

Ready to Join Us?

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.