Multi-Location Banking Teller & CSR

First Financial Bank NA; Mount Vernon (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) match

ESOP

Paid time off

Holidays

Job summary

First Financial Bank is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Mount Vernon, IL. This on-site role focuses on delivering exceptional service, handling cash transactions, and helping clients navigate products like CDs and Money Market Accounts.

The position is full-time and hourly non-exempt, requiring strong customer service skills, cash handling, and the ability to balance a cash drawer.

Qualifications

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Provide support across locations: work at multiple banking centers, assisting teams where needed and adapting to various environments.
• Deliver exceptional service: process transactions efficiently while maintaining a positive and proactive approach.
• Ensure accuracy: process cash and check transactions with integrity and precision.
• Drive growth: open and maintain accounts, assist with loan applications, and help clients navigate CDs and Money Market Accounts.
• Generate leads: identify client needs and refer them to the appropriate banking professionals.
• Educate & protect: clearly explain security measures, banking procedures, and product benefits to clients.
• Solve problems: handle client concerns with professionalism and find effective solutions.
• Minimize risk: identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: be part of a respectful, supportive team that values accountability and innovation.

Skills

Customer service

Active listening

Clear communication

Cash handling

Compliance

Fraud detection

Balancing cash drawer

Computers

Data entry

Multi-line phone systems

Education

High school diploma or equivalent

Job description

First Financial Bank is seeking a Relief Teller/Customer Service Representative to support multiple banking centers in Mount Vernon, IL. This on-site role focuses on delivering exceptional service, handling cash transactions, and helping clients navigate products like CDs and Money Market Accounts.

The position is full-time and hourly non-exempt, requiring strong customer service skills, cash handling, and the ability to balance a cash drawer.