Multi-Location Paint Retail Specialist: Customer Service

The Sherwin-Williams Company; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our Memphis retail stores. You will help customers in person and by phone, determine needs, and present the right products while ensuring high satisfaction levels.

Responsibilities include processing sales, stocking displays, tinting and mixing products, and assisting deliveries as needed. Prior retail or paint-sales experience is preferred, with Spanish as a plus.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of experience in delivery, retail, or customer service.
• Experience selling paint or related products preferred.
• Bilingual abilities, esp. Spanish, a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales oriented

Communication skills

Cash handling

Product knowledge

Bilingual Spanish

Education

High school diploma or GED

Tools

Point of Sale (POS) system

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our Memphis retail stores. You will help customers in person and by phone, determine needs, and present the right products while ensuring high satisfaction levels.

Responsibilities include processing sales, stocking displays, tinting and mixing products, and assisting deliveries as needed. Prior retail or paint-sales experience is preferred, with Spanish as a plus.