Paint Store Customer Service & Sales Pro

Sherwin-Williams Co.; Memphis (TN); On-site; USD 19,000 - 30,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist for our Memphis retail location. You will work with wholesale and retail customers to identify needs, answer questions, and recommend solutions while ensuring high satisfaction and achieving store sales goals.

Responsibilities include handling in-person and phone inquiries, processing transactions, stocking and displaying products, and maintaining accurate records. Bilingual abilities, especially in Spanish, are a plus.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist for our Memphis retail location. You will work with wholesale and retail customers to identify needs, answer questions, and recommend solutions while ensuring high satisfaction and achieving store sales goals.

Responsibilities include handling in-person and phone inquiries, processing transactions, stocking and displaying products, and maintaining accurate records. Bilingual abilities, especially in Spanish, are a plus.