Multi-Location Paint & Customer Service Specialist

The Sherwin-Williams Company; West Springfield (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Flexible time away

Retirement benefits

Parental leave

Paid holidays & vacation

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at multiple Springfield area stores in MA. The role focuses on helping customers, recommending products, and achieving sales goals while maintaining store presentation.

Responsibilities include assisting in person and by phone, tinting where needed, handling transactions, and ensuring accurate stock and inventory control. This position emphasizes customer satisfaction and product knowledge to drive sales.

Qualifications

• Customer service experience or aptitude
• Ability to determine customer needs and present suitable products
• Excellent communication and teamwork

Responsibilities

• Ensure high levels of customer satisfaction through sales service
• Assist customers in person and over the phone by determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately and consistently with store policies
• Follow and achieve sales goals monthly, quarterly, and yearly
• Maintain accurate work order files and stock on shelves
• Stock shelves and set up displays; tint and mix products as needed
• Load/unload delivery trucks and assist deliveries when needed
• Remain knowledgeable on products and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at multiple Springfield area stores in MA. The role focuses on helping customers, recommending products, and achieving sales goals while maintaining store presentation.

Responsibilities include assisting in person and by phone, tinting where needed, handling transactions, and ensuring accurate stock and inventory control. This position emphasizes customer satisfaction and product knowledge to drive sales.