Multi-Location Customer Service Specialist

The Sherwin-Williams Company; West Springfield (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Flexible time away

Retirement benefits

Parental leave

Paid holidays & vacation

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at multiple Springfield area stores in MA. The role focuses on helping customers, recommending products, and achieving sales goals while maintaining store presentation.

Responsibilities include assisting in person and by phone, tinting where needed, handling transactions, and ensuring accurate stock and inventory control. This position emphasizes customer satisfaction and product knowledge to drive sales.

Qualifications

• Customer service experience or aptitude
• Ability to determine customer needs and present suitable products
• Excellent communication and teamwork

Responsibilities

• Ensure high levels of customer satisfaction through sales service
• Assist customers in person and over the phone by determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately and consistently with store policies
• Follow and achieve sales goals monthly, quarterly, and yearly
• Maintain accurate work order files and stock on shelves
• Stock shelves and set up displays; tint and mix products as needed
• Load/unload delivery trucks and assist deliveries when needed
• Remain knowledgeable on products and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Education

High School diploma or GED

Job description

The individual selected for this role will be expected to work at stores 835 Memorial Avenue, W Springfield, MA 01089 and 705413 Springfield at 90 Carando Drive, Springfield, MA 01104.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish
• Ability to read, write, comprehend, and communicate in Portuguese