Multi-Location Paint Customer Service & Sales Pro

Sherwin-Williams Co.; Mount Clemens (MI); On-site; USD 19,000 - 29,000; Full time

Job summary

Sherwin-Williams Co. is hiring a Customer Service Specialist for our Michigan stores. You will assist in-person and by phone, identify customer needs, suggest appropriate paint and coating solutions, and help maintain store presentation and inventory accuracy.

Responsibilities include processing sales, handling deliveries, and ensuring customer satisfaction while meeting sales goals. A valid driver's license and ability to lift up to 70 lbs are required; evenings and weekends may be needed.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication skills

Multilingual abilities

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is hiring a Customer Service Specialist for our Michigan stores. You will assist in-person and by phone, identify customer needs, suggest appropriate paint and coating solutions, and help maintain store presentation and inventory accuracy.

Responsibilities include processing sales, handling deliveries, and ensuring customer satisfaction while meeting sales goals. A valid driver's license and ability to lift up to 70 lbs are required; evenings and weekends may be needed.