Multi-Location Paint & Customer Service Pro

The Sherwin-Williams Company; South Elgin (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement benefits

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3293 in South Elgin, IL. The role involves assisting wholesale and retail customers, recommending products, and ensuring customer satisfaction while helping to meet sales goals.

The position requires 18+, valid driver’s license, ability to lift up to 70 lbs, and willingness to work evenings/weekends. Benefits and 401(k) style options are available along with opportunities to cover nearby store locations.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, must have at least a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail

Sales

Delivery operations

Bilingual (English/Spanish)

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3293 in South Elgin, IL. The role involves assisting wholesale and retail customers, recommending products, and ensuring customer satisfaction while helping to meet sales goals.

The position requires 18+, valid driver’s license, ability to lift up to 70 lbs, and willingness to work evenings/weekends. Benefits and 401(k) style options are available along with opportunities to cover nearby store locations.