Multi-Location Customer Service Champion (Retail & Wholesale)

The Sherwin-Williams Company; Saint Petersburg (FL); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right paint solutions. You will resolve concerns promptly and aim for maximum client satisfaction while upholding store quality and display standards.

You will handle in-person and phone inquiries, process sales, stock shelves, and support deliveries as needed. A strong interest in paint products and multilingual abilities are a plus.

Formación

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsabilidades

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Conocimientos

Customer service

Bilingual Spanish

Communication

Sales

Educación

High School diploma or GED

Descripción del empleo

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right paint solutions. You will resolve concerns promptly and aim for maximum client satisfaction while upholding store quality and display standards.

You will handle in-person and phone inquiries, process sales, stock shelves, and support deliveries as needed. A strong interest in paint products and multilingual abilities are a plus.