Multi-Location Paint Customer Experience Specialist

Sherwin-Williams; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in the United States is seeking a Customer Service Specialist to assist wholesale and retail customers, answer questions, and recommend the right solutions. You will resolve concerns promptly and maintain product quality and store standards while supporting sales goals.

Responsibilities include processing transactions, stocking and displaying products, and assisting in deliveries as needed. Spanish language ability is a plus. Equal opportunity employer.

Qualifications

• Must be 18+ years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Spanish language

Communication skills

Education

High School diploma or GED

Job description

Sherwin-Williams in the United States is seeking a Customer Service Specialist to assist wholesale and retail customers, answer questions, and recommend the right solutions. You will resolve concerns promptly and maintain product quality and store standards while supporting sales goals.

Responsibilities include processing transactions, stocking and displaying products, and assisting in deliveries as needed. Spanish language ability is a plus. Equal opportunity employer.