Multi-Location Customer Service & Retail Advisor

Sherwin-Williams; Westfield (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist to support Store #722149 and Store 1448 in Westfield, IN. The role focuses on helping wholesale and retail customers, answering product questions and recommending solutions to achieve high client satisfaction, while meeting store sales goals.

The position is full-time with an starting pay of $18.05/hr. Duties include customer interactions, basic tinting/mixing, stocking, deliveries, and maintaining display integrity.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Delivery/retail experience

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is hiring a Customer Service Specialist to support Store #722149 and Store 1448 in Westfield, IN. The role focuses on helping wholesale and retail customers, answering product questions and recommending solutions to achieve high client satisfaction, while meeting store sales goals.

The position is full-time with an starting pay of $18.05/hr. Duties include customer interactions, basic tinting/mixing, stocking, deliveries, and maintaining display integrity.