Multi-Location Customer Service Specialist

Sherwin-Williams; Indianapolis (IN); On-site; USD 31,912 - 43,176; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for a Retail Store location in Indianapolis, IN. The role involves assisting wholesale and retail customers, answering questions about products, and recommending solutions.

You will resolve customer concerns, maintain visual standards, and drive sales in a fast-paced store environment. The position is full-time with starting pay $18.05/hr and requires lifting and occasional weekend hours.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Able to lift up to 50 lb and occasionally up to 70 lb.

Responsibilities

• Provide excellent sales service to customers.
• Assist customers in person and over the phone to determine needs and present products.
• Maintain store displays and stock; process sales transactions accurately.
• Meet monthly, quarterly, and yearly sales goals.
• Unload deliveries and assist with stocking and shelving.

Skills

Customer service

Sales

Multilingual

Education

High school diploma or GED

Tools

Tinting equipment

Job description

Customer Service Specialist – Retail Store

This role is essential to the success of our retail stores. The specialist works closely with wholesale and retail customers to assess their needs, answer questions about Sherwin‑Williams products, and recommend appropriate solutions. They also promptly resolve customer concerns, maintain visual standards, and achieve sales goals.

Location: Store #1528 – 10120 E. Washington St., Indianapolis, IN 46229. Full‑time, starting pay $18.05/hr.

A background check is required due to handling of cash and customer information.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship
• Must have a valid, unrestricted driver’s license
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lb. frequently and up to 70 lb. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• High school diploma or GED
• At least one (1) year of experience in a delivery, retail, or customer service position
• Previous work experience selling paint and paint‑related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language (e.g., Spanish)

Sherwin‑Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, we request priority referral of protected veterans.