Multi-Community Property Operations Leader

Irvine Company Chicago; Irvine (CA); On-site; USD 116,000 - 151,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health benefits

Job summary

Irvine Company Apartment Communities is seeking a General Manager to oversee all phases of operation for a single or multiple communities, ensuring leasing, maintenance and resident services meet company standards. You will supervise the on-site team, drive budget performance and promote exceptional customer service for residents and vendors.

The role requires 5-7 years of related experience, a high school diploma (Bachelor's preferred), and industry certifications such as CPM or Real Estate

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 5-7 years related experience with financial acumen.
• Industry certifications preferred (CPM, Real Estate License).
• Valid California driver's license; maintain vehicle liability insurance as required.
• Ability to communicate clearly in English, both verbally and in writing.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Provides leadership to onsite leadership team to ensure goals/expectations are achieved.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Manages financial performance of property to include accountability for budget variances providing input for budget and forecast planning and identifying opportunities to increase revenue.
• Oversees all property operations including leasing, maintenance and resident services.
• Ensures the condition and quality of the communities meet the Irvine Company standards at all times.
• Monitors/evaluates key metrics for community; creates renewal and leasing goals; monitors NTVs; monitors Net Promoter Scores (NPS), social media feedback and follows up as needed.
• Monitors key performance metrics; ensure plans are in place to achieve company targets.
• Performs audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Partner with Irvine Company Apartment Development to ensure customer service standards and operational key performance indicators (KPIs) are achieved during ongoing reinvestment projects.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.

Skills

Customer service

Leadership

Team development

Financial management

Operations management

Performance metrics

Education

High school diploma

Bachelor's degree preferred

Job description

Irvine Company Apartment Communities is seeking a General Manager to oversee all phases of operation for a single or multiple communities, ensuring leasing, maintenance and resident services meet company standards. You will supervise the on-site team, drive budget performance and promote exceptional customer service for residents and vendors.

The role requires 5-7 years of related experience, a high school diploma (Bachelor's preferred), and industry certifications such as CPM or Real Estate